Remote IT Leader: Security, Compliance & Cloud Ops

DigitalTolk; Karachi Division; Remote; PKR 3,200,000 - 5,200,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Medical

Job summary

DigitalTolk, a Stockholm-based language services company, seeks an IT Operations Lead to guide the IT Support team, own the roadmap and budget, and ensure reliable services across Europe. You will manage device lifecycle, onboarding, and the SaaS stack (Microsoft 365).

You will enforce security policies, GDPR compliance, and incident response, while leading IT vendor management and cost control. You will integrate acquired companies, partner with Operations and People teams to improve tools and

Qualifications

• 5+ years of IT operations experience, including leadership of a support team.
• Degree in IT, computer science or related field, or equivalent practical experience.
• Strong hands-on knowledge of Microsoft 365 and/or Google Workspace, Entra ID (Azure AD) and MDM tools (Intune, Jamf).
• "Solid grasp of networking, endpoint security, backup and access management."
• "Working knowledge of GDPR and information security frameworks such as ISO 27001 or NIS2."
• "Experience managing IT budgets, vendors and licences."
• "Familiarity with cloud platforms (AWS, Azure or GCP) and scripting (PowerShell, Bash or Python)."
• "Clear communicator who can explain technical topics to non-technical colleagues."
• "Good written and spoken English communication skills."
• "Swedish and/or German language skills."
• "Nice to have: ITIL, ISO 27001 Lead Implementer, CISSP or M365 Administrator certifications."

Responsibilities

• Lead, coach and grow the IT Support team and set priorities and SLAs.
• Own the internal IT roadmap and budget aligned with growth and CTO strategy.
• Act as escalation point for complex IT issues.
• Ensure reliable day-to-day IT support across offices in Europe.
• Manage device lifecycle: procurement, setup, inventory, repair and disposal.
• Oversee onboarding/offboarding, accounts and access rights.
• Administer Microsoft 365 and collaboration stack; manage networks and telephony.
• Own IT security policies, MFA/SSO and endpoint protection.
• Ensure GDPR compliance and meet NIS2 and ISO 27001 requirements.
• Lead IT incident response, backup and business continuity planning.
• Integrate acquired companies onto common IT standards and controls.
• Manage IT vendors, licenses and contracts and optimize costs.

Skills

Leadership

Team management

Communication

IT operations

Security awareness

Budgeting

Vendor management

Strategy

Problem solving

People leadership

Education

Degree in IT or Computer Science

Tools

Microsoft 365

Entra ID / Azure AD

MDM (Intune, Jamf)

PowerShell

Bash

Python

AWS/Azure/GCP

Job description

DigitalTolk, a Stockholm-based language services company, seeks an IT Operations Lead to guide the IT Support team, own the roadmap and budget, and ensure reliable services across Europe. You will manage device lifecycle, onboarding, and the SaaS stack (Microsoft 365).

You will enforce security policies, GDPR compliance, and incident response, while leading IT vendor management and cost control. You will integrate acquired companies, partner with Operations and People teams to improve tools and