Banking Services Manager

Khanewal; Mirpur Khas Taluka; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

MMBL Mobilink Microfinance Bank Ltd. seeks a Banking Services Manager to oversee branch operations, supervise staff, ensure SBP and internal controls compliance, and manage cash, deposits, remittances and related transactions.

The role emphasizes security, efficiency and service standards across all branch activities. The candidate should have at least 5 years of relevant experience, a Bachelor’s in Marketing or Commerce (MBA preferred), and a track record in risk management and audit

Qualifications

• Bachelor’s degree in Marketing or Commerce; MBA preferred, subject to approval.
• Minimum 5 years of relevant work experience in banking or microfinance operations.
• Experience in branch-level supervision, cash handling, and regulatory compliance.

Responsibilities

• Lead and supervise branch operations team and day-to-day branch affairs.
• Coordinate with Branch Manager to achieve operational objectives.
• Ensure compliance with SOPs, policies, controls, and SBP regulations.

Skills

Branch operations management

Banking operations

Customer service & complaints

Staff supervision

Regulatory & SOP compliance

Internal controls & risk

Cash & vault management

Account operations

Audit & compliance coordination

HR & administrative management

Financial & non-financial transactions

Education

Bachelor’s degree in Marketing or Commerce

MBA (preferred)

Job description

## Banking Services ManagerFull Job Details#### Job DescriptionThe Banking Services Manager will oversee branch operations, supervise branch staff, ensure compliance with bank policies and State Bank of Pakistan (SBP) regulations, manage financial and non-financial transactions, handle customer complaints, and maintain strong internal controls, security, and service standards.### Key Responsibilities* Lead and supervise the branch operations team and oversee day-to-day branch affairs.* Coordinate closely with the Branch Manager to achieve operational objectives.* Ensure compliance with bank SOPs, policies, controls, and SBP Prudential Regulations.* Maintain a customer-focused environment and ensure timely resolution of customer complaints.* Supervise deposits, cash operations, clearing, remittances, credits, recoveries, JazzCash, HR/admin and other branch activities.* Authorize and supervise financial and non-financial transactions in real time.* Ensure proper implementation of dual-control procedures and protection of cash, keys, passwords and confidential information.* Monitor cash-in-safe and cash-on-counter limits.* Ensure daily balancing of cash books, vaults, accounts and operational records.* Review and balance outstanding items, suspense accounts, excess/shortage accounts and prepaid expenses.* Supervise account opening and related operational processes.* Maintain security stationery and records according to SOPs.* Coordinate internal, external and SBP audits and ensure timely compliance with audit observations.* Ensure proper custody and record keeping of PDCs, gold, passbooks, duplicate keys, ATM combination codes and other security items.* Monitor staff punctuality, conduct, dress code and performance.* Ensure adequate staff backup for critical positions.* Recommend staff for relevant training in coordination with the Line Manager.* Manage HR and administrative matters related to branch staff.* Maintain coordination between different departments for smooth branch operations.* Monitor suspicious staff activities and report concerns through appropriate channels.* Ensure all daily processes, physical vouchers and user activity reports are properly checked, tallied and maintained.* Perform any other duties assigned by the Line Manager.### Education* Bachelor’s degree in **Marketing or Commerce** from a reputable institution.* **MBA will be preferable**, subject to approval.### Experience* Minimum **5 years of relevant work experience**.### Skills & Competencies* ### Branch Operations Management* ### Banking Operations* Customer Service & Complaint Handling* ### Staff Supervision* Regulatory & SOP Compliance* Internal Controls & Risk Management* Cash & Vault Management* ### Account Operations* Audit & Compliance Coordination* HR & Administrative Management* Financial & Non-Financial Transaction Authorization### About MMBLMobilink Microfinance Bank Ltd. (MMBL) provides banking services across Pakistan through a combination of traditional microfinance and digital banking solutions. The bank offers savings, MSME financing, housing loans, remittances, utility bill and loan installment collections, mobile wallets, insurance, G2P, B2B and B2P payment solutions, supporting financial inclusion across the country.