General Banking Officer

Mobilink Microfinance Bank Ltd; Talagang; On-site; PKR 1,000,000 - 1,500,000; Full time

Job summary

Mobilink Microfinance Bank Ltd is seeking a General Banking Officer to provide efficient customer service and handle branch banking operations, including account opening, customer queries, and processing non-financial transactions, in strict adherence to banking regulations.

The role covers end‑to‑end branch activities such as asset records, safeguarding cash, reporting, and cross-selling bank products, with responsibility for compliance, reporting to CSM/Head Office as required.

Qualifications

• Bachelor's degree required.
• Minimum 2 years relevant experience.

Responsibilities

• Provide efficient customer service and handle branch operations including account opening.
• Handle queries, process non-financial transactions, and assist with fixed assets and inventory.
• Work across branch segments as inputter/maker and support dormancy, stop payments, and loan activities.
• Prepare reports for submission to CSM and Head Office; ensure compliance with SOPs.
• Safeguard cash, ensure SBP requirements, and manage security stationery and assets.

Skills

Customer service

Attention to detail

Cross-functional coordination

Education

Bachelor's degree

Job description

General Banking Officer Responsibilities

• Responsible for providing efficient customer service and handling various banking operations at the branch level. They handle account opening, manage customer queries, and process non-financial transactions accurately. They also assist in maintaining fixed assets inventory, security stationary, and administrative support. Additionally, they handle customer complaints, refer customers to appropriate services, and ensure compliance with banking regulations and procedures.
• Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
• General Banking Officer is required to work in all operations segments of the branches as an inputter/maker level. Handle account opening and its related processes & operations including but not limited to dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration etc. of Core and Jazz Cash Customers. Participate in Gold Loan assessments.
• Preparation of deceased customer cases refund and maintaining record, Manage customer queries in efficient manner. Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
• Perform all types of Non-Financial transactions with accuracy as per SOP. Guide walk in customers properly and cross sell banks products. Prepare all types of reports for further submission to CSM and Head Office.
• Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register. Be the custodian, along with the other officer, of all types of security stationary and its balancing. Be the owner of the administrative support of branch in liaison with CSM/BM. Handle customer complaints, provide appropriate solutions and alternatives within TAT.
• Responsible for preparing and maintaining all types of register/record up to date. Reviewing of all type of Sundry and Suspense accounts for their reconciliation. Scanning and uploading of SS cards on daily basis. Inputting of Clearing instruments and their return marking, Refer customers to appropriate banking services and representatives, issuance/Destruction of cheque books, Bankers Cheques and TDR, and their balancing.
• Custodian of received cheque books/ ATM cards and their delivery/maintenance as per SOP to work as backup of Teller. Ensure accuracy of Cash sorting as per SBP Clean notes policy. Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual). Identifying and reporting Counterfeited Notes. Accurately processing all Cheque deposits (all outward clearing instruments). Ensure Exchanging Cash between Tellers in case of more than one teller.
• Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively. Ensure to perform all FT's, TT's and clearing entries with accuracy. Ensure balancing cash at the end of day (Physical Cash with system T24). Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports. Be the Custodian of allocated Keys and Stamps. Any other responsibility assigned by LM.

Qualifications

• Hold a Bachelor's degree from a reputable institution in a relevant field.
• Have a minimum of 2 years’ relevant work experience.

Job Locations

Job Locations:

About MMBL

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer‑centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.