AWS Cloud Operations Engineer - 24/7 GNOC (Onsite Lahore)

Premier LLC

Lahore

On-site

PKR 1,800,000 - 3,000,000

Full time

6 days ago

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Benefits offered by this job

Market-competitive salary

Career growth

Learning & development

On-the-job training

Medical coverage

Life insurance

Paid leaves

Provident Fund

EOBI

Wellness initiatives

Job summary

Premier LLC is seeking an experienced Cloud Engineer focused on AWS to join our Global Network Operations Center (GNOC) and support the CX team. You will handle AWS cloud operations, SaaS support, cost management, and third-party integrations, while collaborating with multiple technical teams to ensure cloud service availability.

You will also provide operational support for Azure and other GNOC-managed services, participating in 24x7 shifts as needed.

Qualifications

Bachelor of Science in Information Technology (BS IT).
3+ years of hands-on experience in AWS Cloud Operations, Cloud Engineering, GNOC/NOC, DevOps, or L2/L3 infrastructure support.
Strong hands-on experience managing and troubleshooting AWS production environments.
Strong understanding of AWS networking, compute, storage, databases, IAM, monitoring, and security.
Experience supporting SaaS applications, APIs, and third-party integrations.
Experience with AWS monitoring and troubleshooting tools, particularly CloudWatch and CloudTrail.
Knowledge of Python, Bash and/or PowerShell, AWS CLI, and Boto3.
Experience or working knowledge of Infrastructure as Code, preferably Terraform or CloudFormation.
Working knowledge of Microsoft Azure and willingness to support Azure workloads as part of GNOC responsibilities.
Strong troubleshooting, incident-management, documentation, and communication skills.
Willingness to work in a 24x7 rotational GNOC environment.

Responsibilities

Monitor, maintain, and troubleshoot production workloads hosted on AWS.
Provide L2/L3 support for AWS-related incidents and customer-impacting service issues.
Troubleshoot AWS services including EC2, VPC, VPN, Security Groups, NACLs, Route 53, ELB, S3, RDS/Aurora, Lambda, ECS/EKS, CloudFront, API Gateway, SQS/SNS, IAM, CloudWatch, and CloudTrail.
Troubleshoot AWS networking including VPCs, subnets, routing, VPN connectivity, DNS, security rules, Transit Gateway, and hybrid connectivity.
Monitor cloud infrastructure performance, availability, capacity, and service health and take appropriate remediation actions.
Support AWS Marketplace SaaS operations, including subscriptions, entitlements, metering, usage records, and billing-related technical issues.
Investigate AWS cost and usage anomalies using Cost Explorer, Budgets, and other AWS cost-management capabilities.
Support AWS IAM, roles, policies, secrets, keys, certificates, and security-related operational activities.
Troubleshoot SaaS applications, REST/GraphQL APIs, webhooks, authentication, and third-party integrations.
Perform incident triage, service restoration, root cause analysis (RCA), and P1/P2 incident escalation.
Automate cloud operational activities using Python, Bash/PowerShell, AWS CLI, Boto3, and Infrastructure as Code, such as Terraform or CloudFormation.
Maintain monitoring, alerts, runbooks, SOPs, and technical documentation.
Provide operational support for Microsoft Azure and other GNOC-managed cloud services as required.
Work closely with CX, Network, Security, Engineering, and other teams to resolve technical issues.
Participate in 24x7 GNOC rotational shifts and on-call support as required.