Associate Software Engineer - Product Operations

i2c Inc; Lahore; On-site; PKR 400,000 - 600,000; Full time

Job summary

i2c Inc in Lahore is seeking an Associate Software Engineer for Product Operations. This role involves supporting the delivery of products to clients and troubleshooting system issues. The ideal candidate should have strong SQL skills and a fresh degree in Computer Science or related fields.

The position requires flexibility for night shifts and offers opportunities for professional growth. Join our team to work collaboratively on client projects and optimize our services.

Qualifications

• Fresh graduates with a degree in Computer Science or related field.
• Should be comfortable with night shift work.

Responsibilities

• Support delivery of products and services to clients.
• Maintain and optimize client's financial instances.
• Troubleshoot and resolve issues with systems and databases.
• Provide updates on project status to stakeholders.
• Develop and maintain documentation for systems.

Skills

Strong SQL skills

Good Software Engineering Concepts

Excellent problem-solving skills

Good understanding of Operating Systems

Strong communication skills

Ability to work independently

Attention to detail

Education

BS/MS in Computer Science, IT, Software Engineering, Computer Engineering, Electrical Engineering

Tools

Database Management Systems

JIRA

OTRS

Job description

Associate Software Engineer - Product Operations

Job Description

• Responsible for supporting the delivery of our products and services to our clients by working closely with cross-functional teams and engaging directly with clients during onboarding, configuration, implementation and during live phase.
• Responsible for maintaining and optimizing our client's financial instances to support our transaction processing & settlement processing operations.
• Troubleshoot and resolve any issues that arise with our systems and databases.
• Should have strong SQL skills to join our Product Operations Team to work on product implementations, network reconciliations, database configurations, API certifications, migrations, and utilizing project management tools like JIRA and OTRS.
• Provide regular updates on project status, risks, and issues to relevant stakeholders.
• Develop and maintain documentation for our systems and configurations.
• Work with clients to provide consultation and guidance during the onboarding process, addressing any questions or concerns they may have.
• Collaborate with internal teams to resolve client issues and escalate issues as necessary to ensure prompt resolution.
• Continuously improve product implementation processes and procedures, with a focus on increasing efficiency and quality.
• Flexible for Night Job

We are looking for

• Education: BS/MS CS, IT, SE, CE, EE(Major in CS)
• Experience: Fresh

Skills

• Strong SQL skills and experience with Database Management Systems.
• Good Software Engineering Concepts.
• Should be comfortable with Night Shift.
• Excellent problem-solving and troubleshooting skills.
• Good understanding of Operating Systems, OOP, SE Concepts & APIs
• Strong communication and collaboration skills.
• Ability to work independently as well as part of a team.
• Strong attention to detail and ability to manage multiple priorities.