Assistant Manager Technical Training

Bestway Cement Limited; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Bestway Cement Limited seeks a Mechanical/Automobile Engineering graduate with 2–4 years of experience in automotive technical services to provide field support, investigate issues, and coordinate corrective actions with principals and internal teams. The role emphasizes product reliability, brand protection, and customer satisfaction.

Your duties include investigating field issues, coordinating with dealers and QA, developing repair solutions, and supporting quality initiatives to improve local

Qualifications

• Strong knowledge of vehicle systems, diagnostics, and troubleshooting techniques.
• Experience in field issue investigation and root cause analysis.
• Understanding of OEM technical processes, service campaigns, and product validation.

Responsibilities

• Conduct field and in-house investigations of product issues to identify root causes and support timely countermeasure actions.
• Analyze market feedback and coordinate reviews with Dealers, Quality Assurance, and Principals.
• Develop and implement temporary and permanent repair solutions for technical issues in the market.
• Support product quality improvement initiatives to protect brand and product image.
• Conduct testing and validation of new models and variants for suitability under local operating conditions.
• Coordinate special service campaigns and recall/callback activities as required.
• Plan and execute Prevention of Damage (POD) activities, including PDI/PDS procedures and transportation handling methods.
• Provide technical guidance and support to dealers and service teams for effective issue resolution.
• Maintain technical reports, issue tracking, and feedback records for continuous improvement.

Skills

Vehicle diagnostics

Root cause analysis

OEM processes

Education

Bachelor's degree in Mechanical / Automobile Engineering

Job description

• Department: Technical Training

Position Purpose

To provide technical support by investigating field issues, coordinating corrective actions with principals and internal teams, and ensuring effective technical solutions to improve product reliability and customer satisfaction.

Job Description

• Conduct field and in-house investigations of product issues to identify root causes and support timely countermeasure actions.
• Analyze market feedback and coordinate reviews with Dealers, Quality Assurance, and Principals.
• Develop and implement temporary and permanent repair solutions for technical issues in the market.
• Support product quality improvement initiatives to protect brand and product image.
• Conduct testing and validation of new models and variants for suitability under local operating conditions.
• Coordinate special service campaigns and recall/callback activities as required.
• Plan and execute Prevention of Damage (POD) activities, including PDI/PDS procedures and transportation handling methods.
• Provide technical guidance and support to dealers and service teams for effective issue resolution.
• Maintain technical reports, issue tracking, and feedback records for continuous improvement.

Experience and Qualification

• Bachelor’s degree in Mechanical / Automobile Engineering or related field.
• 02 to 04 years of experience in automotive technical services, after-sales, warranty, or quality functions.

Specific Requirements

• Strong knowledge of vehicle systems, diagnostics, and troubleshooting techniques.
• Experience in field issue investigation and root cause analysis.
• Understanding of OEM technical processes, service campaigns, and product validation.Good coordination and communication skills with dealers and principals.