Assistant Manager - Operations & Programs.COE PAK - Central Management.Operations Group-PAKCOE

Mashreq Bank PSC; Pakistan; On-site; PKR 2,000,000 - 3,000,000; Full time

Job summary

Mashreq Bank PSC in Pakistan seeks a senior Program/Project Manager to drive governance and strategic program outcomes within the Mashreq Global Network Pakistan Central Management Office.

You will coordinate multi-stakeholder initiatives, embed cross-functional collaboration, and deliver on KPIs, SLAs, and reporting packs for governance forums. A university degree and 5+ years in governance or program management are expected.

Qualifications

• University degree related to business administration, operations, project management or similar.
• 5 to 8 years of total experience including at least 5 years in program/project management or governance roles in financial services, consulting, or regulated environments.
• Understanding of Project Management function, documentation standards, Project Lifecycle, etc. would be an advantage
• Strong knowledge of Microsoft Office suite – specifically Microsoft Excel, Word and PowerPoint
• Strong interpersonal, presentation, and analytical skills.
• Pragmatic and action oriented

Responsibilities

• Lead internal & external resources to manage the various programs, identify the goals of the project, and execute the completion of those goals.
• Organizing projects and activities in accordance with the MBOs and Book of Work for the MGN Pakistan.
• Responsible for the ongoing management of the projects; identifying and managing changes, tracking and monitoring internal and external projects KPIs, developing plans that drive excellence in execution, ensuring continual project success, identifying challenges and opportunities for improvement towards growth of the project.
• Producing accurate and timely reporting of project status.
• Ensure alignment of key projects to MGN Pakistan strategic roadmap, reporting progress, risks, and benefits to senior leadership.
• Support Head of MGN Pakistan in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
• Maintain central project documentation repository, periodic compliance registers, define program KPIs/SLAs, and track governance forum actions.
• Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
• Design high-quality presentations and visual content to support internal and external communications.
• Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.
• Provide comprehensive executive support to the Head MGN Pakistan by managing calendars, communications, travel arrangements, and day-to-day administrative priorities to ensure seamless operations.
• Coordinate key organizational activities, including team events, stakeholder engagements
• Support mitigation of regulatory risks arising from the Mashreq Global Network delivery model by ensuring compliance with applicable Pakistan regulations and the ORM framework.
• Prepare and review risk reports about MGN central management functions for submission to senior management and risk committees.
• Ensure compliance with internal controls, policies, and procedures applicable to MGN central management, and support the development and documentation of related procedures.
• Support senior management in conducting the MGN Governance Forum, including preparing meeting materials, recording minutes, and tracking forum actions to closure.
• Ensure the rationale, progress, controls, and decisions are clearly documented and evidenced to support review by external regulators, internal audit, and control functions.

Skills

Project management

Governance

Stakeholder management

Data visualization

Communication

Analytical skills

Education

Bachelor's degree in Business Administration or related field

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Purpose

• Mashreq Global Network (MGN), the Bank’s distributed operations platform across India, Pakistan, and Egypt, underpins Mashreq’s global service delivery strategy. This role is positioned within the MGN Pakistan Central Management Office and is responsible for driving the strategic program agenda, ensuring effective governance across initiatives, and embedding cross-functional collaboration with a particular focus on program outcomes and employee engagement initiatives.
• Responsible for working with multiple stakeholders and take the projects to successful completion following appropriate project management tools & processes and communication to stakeholders.
• Provide comprehensive administrative, coordination, and operational support to senior management, ensuring efficient execution of business priorities.

Key Result Areas

• Project Management
  • Lead internal & external resources to manage the various programs, identify the goals of the project, and execute the completion of those goals.
  • Organizing projects and activities in accordance with the MBOs and Book of Work for the MGN Pakistan.
  • Responsible for the ongoing management of the projects; identifying and managing changes, tracking and monitoring internal and external projects KPIs, developing plans that drive excellence in execution, ensuring continual project success, identifying challenges and opportunities for improvement towards growth of the project.
  • Producing accurate and timely reporting of project status.
• Projects Leadership and Governance
  • Ensure alignment of key projects to MGN Pakistan strategic roadmap, reporting progress, risks, and benefits to senior leadership.
  • Support Head of MGN Pakistan in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
  • Maintain central project documentation repository, periodic compliance registers, define program KPIs/SLAs, and track governance forum actions.
• Reporting and Communication
  • Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
  • Design high-quality presentations and visual content to support internal and external communications.
  • Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.
• Operational Support
  • Provide comprehensive executive support to the Head MGN Pakistan by managing calendars, communications, travel arrangements, and day-to-day administrative priorities to ensure seamless operations.
  • Coordinate key organizational activities, including team events, stakeholder engagements
• Risk Management
  • Support mitigation of regulatory risks arising from the Mashreq Global Network delivery model by ensuring compliance with applicable Pakistan regulations and the ORM framework.
  • Prepare and review risk reports about MGN central management functions for submission to senior management and risk committees.
  • Ensure compliance with internal controls, policies, and procedures applicable to MGN central management, and support the development and documentation of related procedures.
• Governance
  • Support senior management in conducting the MGN Governance Forum, including preparing meeting materials, recording minutes, and tracking forum actions to closure.
  • Ensure the rationale, progress, controls, and decisions are clearly documented and evidenced to support review by external regulators, internal audit, and control functions.

Knowledge, Skills and Experience

• University Degree related to Business Administration, Operations, project management or similar
• 5 to 8 years’ total experience including at least 5 years in program/project management or governance roles in financial services, consulting, or regulated environments.
• Understanding of Project Management function, documentation standards, Project Lifecycle, etc. would be an advantage
• Strong knowledge of Microsoft Office suite – specifically Microsoft Excel, Word and PowerPoint
• Strong interpersonal, presentation, and analytical skills.
• Pragmatic and action oriented