Assistant Manager NOC | Engro Enfrashare | Islamabad

Tech Junction Ltd

Islamabad

On-site

PKR 1,800,000 - 3,000,000

Full time

7 days ago

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Job summary

Engro Enfrashare is seeking an experienced Assistant Manager NOC to lead back-office operations in Islamabad. You will oversee RMS, monitor SLA compliance, and drive automation across monitoring platforms to ensure high availability of telecom infrastructure.

The role requires 6–8 years in Telecom/RMS or tower environments, strong data analytics skills with Power BI/Python/SQL/Tableau, and proven leadership for cross-functional teams and vendors. Immediate to 30-day notice period preferred.

Qualifications

Bachelor’s degree in Engineering or related technical field.
6–8 years in Telecom, RMS, or tower operations.
Experience with data analytics, automation, and cross-functional coordination.
Strong leadership and problem-solving abilities.

Responsibilities

Lead back-office NOC operations and FLM support.
Monitor SLA performance and perform reconciliations.
Drive automation across monitoring platforms.
Manage RMS integration and telemetry reporting.
Prepare dashboards and insights for management.
Lead cross-functional projects with field teams and vendors.
Mentor engineering talent and drive process improvements.
Ensure adherence to site monitoring protocols and alarm management.

Skills

Telecom operations

RMS platforms

Data analytics

Project management

Leadership

Communication skills

Diversity & inclusion

Education

Bachelor’s degree in Engineering

Related technical discipline

Tools

Power BI

Python

SQL

Tableau

Job description

Position Summary

Engro Enfrashare is seeking a dynamic and experienced Assistant Manager NOC (Network Operations Center) to join our Islamabad office at Job Grade T2. In this critical operational role, you will lead back-office NOC operations, oversee Remote Monitoring Systems (RMS), and ensure exceptional service level agreement (SLA) compliance across our telecommunications infrastructure. You will drive automation initiatives, spearhead technical reconciliations, and coordinate closely with field teams, vendors, OEMs, and customers to maintain high availability and operational excellence. This position requires a seasoned telecommunications professional with a strong background in tower infrastructure management, data analytics, and cross-functional team leadership.

Detailed Job Description

As the Assistant Manager NOC, you will take full ownership of back-office network operations, performance reporting, and first-line maintenance (FLM) support across Engro Enfrashare’s expansive telecom tower footprint. Your day-to-day responsibilities include monitoring SLA performance, driving operational efficiency, and managing RMS integration, administration, and telemetry reporting. You will analyze complex operational datasets using tools like Power BI, Python, SQL, and Tableau to generate actionable insights for management, while leading special projects and technical reconciliations. Furthermore, you will mentor and develop engineering talent through structured coaching and performance management, championing continuous process improvements and automation to optimize passive infrastructure and site monitoring workflows.

Key Responsibilities

Lead NOC Back-Office operations, performance reporting, and FLM support to ensure maximum network uptime and reliability.
Monitor SLA compliance, conduct technical reconciliations, and fulfill rigorous customer and operational requirements.
Drive automation, process improvements, and operational efficiency initiatives across all network monitoring platforms.
Manage RMS integration, administration, monitoring, and comprehensive performance reporting for passive infrastructure.
Analyze operational data and prepare accurate reports, dashboards, and insights for senior management and stakeholders.
Lead special projects and coordinate seamlessly with field teams, equipment vendors, OEMs, and external customers.
Develop team capabilities through structured coaching, technical guidance, and proactive performance management.
Ensure strict adherence to site monitoring protocols, alarm management, telemetry tracking, and remote site management guidelines.

Required Qualifications & Skills

Bachelor’s degree in Engineering, preferably Telecommunications, Electrical, Electronics, Computer Science, or a related technical discipline.
6 to 8 years of professional experience working in Telecom, Remote Monitoring Systems (RMS), or Tower Company environments.
Extensive hands-on experience in telecom tower operations, RMS platforms, site monitoring, alarm management, telemetry, and remote site management.
Strong technical proficiency in Network Operations, Remote Monitoring Systems, Telecom Infrastructure, and Passive Equipment monitoring.
Demonstrated skills in data analytics and project management, with familiarity in modern tools such as Power BI, Python, SQL, and Tableau.
Strong organizational, people management, conflict management, and leadership & succession planning capabilities.
Excellent written and verbal communication skills with the ability to manage cross-functional vendor and stakeholder relationships.
Strong commitment to diversity and inclusion, with applications from female candidates strongly encouraged.

Nice-to-Have Skills

Master’s degree in Engineering, Computer Science, IT, or Telecom Management.
Prior experience implementing Enterprise Resource Planning (OERP) solutions or advanced workflow automation frameworks.
Advanced certifications in network management, project management (PMP), or data analytics platforms.
Proven track record of leading large-scale tower operations or passive infrastructure upgrade projects in the telecommunications sector.
Experience operating in fast-paced, high-growth digital infrastructure and shared tower service provider environments.

Application Information