Assistant Manager - Data Center (Mashreq Global Network Pakistan)

Mashreq; Karachi Division; On-site; PKR 350,000 - 600,000; Full time

Job summary

Mashreq seeks an experienced IT operations professional in Karachi to oversee datacenter operations, job scheduling, and file transfer tooling in a 24x7 environment. You will lead automation efforts, ensure high availability, coordinate with cross-functional teams, and maintain production readiness through strong incident management and documentation.

With 7-10 years in IT operations and hands-on scheduling tool experience, you will drive operational efficiency, monitor enterprise alerts, and

Qualifications

• 7-10 years of experience in IT operations or batch job scheduling.
• Hands-on experience with enterprise scheduling tools.
• Exposure to banking, financial services, or large-scale enterprise environments is a plus.
• Ability to coordinate with cross-functional teams and manage critical job flows.
• Strong analytical and troubleshooting skills.
• Attention to detail and process-oriented mindset.
• Effective communication and stakeholder management.
• Ability to work under pressure and in 24x7 environments.
• Documentation and reporting skills.
• Automation and scripting capabilities.

Responsibilities

• Experienced in datacenter operations and application deployment.
• Manage and support Job Schedulers Administration and BAU activities.
• Manage and support Managed File Transfer Tools Administration and BAU activities.
• Manage automation of Datacenter Operations activities.
• Job Schedulers & File Transfer tools Administration.
• Understand requirements of file transfer across various applications and implement approach which suites the best, do proper testing and enforce all required controls are in place.
• Ensure the automation tasks are designed with exception handling and controlled rerun capabilities to avoid risk and associated impacts.
• Ensure pre and post validation process are followed on production deployment and support activities.
• Enforcing High Availability functionality of supporting applications in Primary and secondary site to ensure uninterrupted services.
• Supporting for business continuity testing across the bank.
• Tracking of DC operations service tickets.
• Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues.
• Escalation & recording of systems, application, and batch problems. Liaising with various teams within the bank for operations.
• Monitoring of alerts from various Enterprise Monitoring systems of the Bank.
• Liaise with infrastructure owners, application owners, Vendors for various support related activities on 24x 7 rotation shift basis.
• Deployment of approved changes on various Infra platforms.
• Prompt reporting of production issues with impact analysis and taking necessary action for rectification.
• Escalation, recording and Tracking of all incidents till closure of incidents.

Skills

Batch scheduling

IT operations

Automation scripting

Analytical skills

Stakeholder mgmt

24x7 operations

Documentation

ITIL processes

Shell scripting

Python

Monitoring

Tools

Control-M

Autosys

TWS

Cron

Shell scripting

Python

Job description

• Experienced in datacenter operations and application deployment.
• Manage and support Job Schedulers Administration and BAU activities.
• Manage and support Managed File Transfer Tools Administration and BAU activities.
• Manage automation of Datacenter Operations activities.
• Job Schedulers & File Transfer tools Administration.
• Understand requirements of file transfer across various applications and implement approach which suites the best, do proper testing and enforce all required controls are in place.
• Ensure the automation tasks are designed with exception handling and controlled rerun capabilities to avoid risk and associated impacts.
• Ensure pre and post validation process are followed on production deployment and support activities.
• Enforcing High Availability functionality of supporting applications in Primary and secondary site to ensure uninterrupted services.
• Supporting for business continuity testing across the bank.
• Tracking of DC operations service tickets.
• Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues.
• Escalation & recording of systems, application, and batch problems. Liaising with various teams within the bank for operations.
• Monitoring of alerts from various Enterprise Monitoring systems of the Bank.
• Liaise with infrastructure owners, application owners, Vendors for various support related activities on 24x 7 rotation shift basis.
• Deployment of approved changes on various Infra platforms.
• Prompt reporting of production issues with impact analysis and taking necessary action for rectification.
• Escalation, recording and Tracking of all incidents till closure of incidents.

Key result Areas

• Job Execution Accuracy: % of jobs completed successfully without manual intervention.
• Incident Response Time: Time taken to detect, elevate, and resolve job failures.
• Operational Efficiency: Reduction in manual interventions and job failures.
• Stakeholder Coordination: Timely communication and resolution of application-related issues.
• Documentation & Compliance: Up-to-date job documentation and adherence to audit requirements.

Knowledge, Skills and Experience

• Strong analytical and troubleshooting skills.
• Attention to detail and process-oriented mindset.
• Effective communication and stakeholder management.
• Ability to work under pressure and in 24x7 environments.
• Documentation and reporting skills.
• Automation and scripting capabilities.
• 7-10 years of experience in IT operations or batch job scheduling.
• Hands-on experience with enterprise scheduling tools.
• Exposure to banking, financial services, or large-scale enterprise environments is a plus.
• Experience in coordinating with cross-functional teams and managing critical job flows.
• Batch job scheduling tools (e.g., Control-M, Autosys, TWS, Cron).
• Basic scripting (Shell, Python, PowerShell).
• Application architecture and job dependencies.
• ITIL processes (especially Incident and Change Management).
• Database basics (SQL for job-related queries and logs).