Assistant Manager - Platforms (Mashreq Global Network Pakistan)

Mashreq; Pakistan; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Mashreq in Pakistan seeks an EDMS Lead (Assistant Manager) to provide production support for digital platforms including EDMS, BAW, and RPA. The role requires strong WebLogic/Oracle, Java, Unix/Linux skills and experience leading small Power Automate projects.

Excellent English communication is essential. The candidate should be able to manage a diverse team, handle on-call requirements, and deliver clear status reporting and dashboards.

Qualifications

• 3-5 years of experience in production support lead/engineering.
• Thorough knowledge of WebLogic WebServer and Oracle database.
• Strong knowledge of Java and Unix/Linux commands.
• Experience with Microsoft Power Automate and ability to lead small Power Automate projects.
• Proficient in Excel and PowerPoint; able to prepare status reports.

Responsibilities

• Provide L1/L2 production support for EDMS.
• Lead production support for EDMS and related platforms.
• Manage and monitor RPA processes (start/stop) and alerts.
• Coordinate with stakeholders for data exchange and reporting.
• Prepare periodic and ad-hoc reports on production status.

Skills

EDMS

WebLogic

Oracle

Java

Unix/Linux

Power Automate

Project management

Excel

PowerPoint

Reporting

Communication

Job description

Job Description EDMS Lead (Assistant Manager)

Job Purpose: Provide Production Support for Digital Platforms (EDMS, BAW, RPA)

Key Responsibilities:

• Provide L1/L2 - Production Support for EDMS application


• 3-5 years experienced Production support lead/engg


• Should have thorough knowledge and work experience in Weblogic Webserver and Oracle database


• Should have strong knowledge on Java code and Unix/Linux commands


• Should have managed complex production support functions and be willing to support during off business hours if needed


• Excellent in attitude and English communication


• Should know about Automation technology like Microsoft Power Automate and have the capability to perform the role of Project Manager/Lead for small changes and enhancements in Power Automate


• Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc and be able to make status reports as required


• Provide excellent reporting and communication on the Production Support and Project status


• Manage team to perform RPA Process start-stop, execution and monitoring


• Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.


• Provide periodic and ad-hoc reports as requested and agreed


• Liaise with users and Tech Teams for data related information exchange for processing


• Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)


• Validate the data in RPA dashboard and raise alert to respective team if any discrepancy observed

Key result Areas

Key Result Area

• Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application


• Provide expertise and recommendations in the assessment of initiatives to support and enhance system


• Perform appropriate level of stakeholder management across business, technology and clients


• Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level


• Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines


• Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives


• Contributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timely


• Works with business representative, stakeholder to ensure alignment of delivery with the business demand


• Leading the Platform team in delivery of world class platforms solutions


• Ensures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growth


• Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed


• Converge the requirements from regulators and effectively conclude on business requirement


• Focus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc.


• Collaborate closely with Product Owners and team members to identify and socialize product and delivery


• Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.


• Effectively communicate and showcase the purpose and value of solutions being delivered


• Define the right framework and push for the best choice when it comes to technology selection and implementation


• Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience


• Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate


• Engage with the team for effective reviews and planning


• Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills

Knowledge, Skills and Experience

Knowledge Skills & Experience:

• 3-5 years of experience in Production support function pertaining to Application Production Support and RPA technology


• Knowledge of Microsoft Power Automate RPA tool workings


• Reasonable English communication skills


• Work with business user as part of BAU activities


• Identify and raise alerts on application risks.


• Coordinate for patching activities and remediate vulnerabilities.


• Perform volume-metric analysis on application performance and raise timely alerts.


• Should be available on-call in shifts to support SLA