Assistant Manager, Customer Connections & Compliance

Sui Southern Gas Company Limited; Karachi Division; On-site; PKR 279,000 - 502,000; Full time

Job summary

Sui Southern Gas Company Limited in Karachi is looking for a dedicated customer service professional to guide domestic customers through the process of obtaining new connections, collecting required documents, and coordinating surveys.

You will verify applications, forward papers for CC&B ID, assist in site surveys, handle reconnections, meter-shift requests, and ensure compliance with risk, ethics, and conduct policies while supporting the zonal manager.

Qualifications

Responsibilities

• Guide domestic customers on applying for new connections and provide application forms with prerequisites.
• Check application form completeness and verify submission of required documents.
• Forward documents to generate CC&B ID.
• Assist in initiating site surveys for new connections and submit reports to the zonal manager.
• Assist in site surveys for reconnection requests of existing customers.
• Assist in document scrutiny for existing and new connections.
• Assist in generating demand notes for new connections and handing them to customers for payment.
• Process applications for shifting meter location on the same premises.
• Guide customers on clearing outstanding dues for reconnections and forward to survey section.
• Ensure compliance with the Enterprise Risk Management Framework.
• Ensure adherence to the Code of Conduct and Ethics Policy.
• Undertake other assignments as instructed by supervisor.

Job description

Sui Southern Gas Company Limited in Karachi is looking for a dedicated customer service professional to guide domestic customers through the process of obtaining new connections, collecting required documents, and coordinating surveys.

You will verify applications, forward papers for CC&B ID, assist in site surveys, handle reconnections, meter-shift requests, and ensure compliance with risk, ethics, and conduct policies while supporting the zonal manager.