Assistant Manager, App Operations & Production Support

Raqami Islamic Digital Bank; Karachi Division; On-site; PKR 2,790,000 - 4,687,200; Full time

Job summary

Raqami Islamic Digital Bank is seeking an Assistant Manager – Application Support & Operation to ensure 24/7 operational stability across mobile apps, middleware, and backend systems. The role combines production support with development exposure to enable rapid troubleshooting and root-cause analysis, directly impacting uptime and customer experience.

The incumbent will monitor health, manage incidents, coordinate with L3 teams and vendors, support releases, and maintain audit-ready

Qualifications

• Bachelor’s degree in Computer Science, IT, or related discipline.
• 4–5 years of experience in Application Operations / Production Support with development exposure.
• Experience in 24/7 shift-based environments.
• Experience in banking or fintech or other high-availability systems preferred.

Responsibilities

• Provide 24/7 L1 & L2 support for mobile apps, middleware, and backend systems.
• Perform incident triage and implement workarounds to reduce response time.
• Troubleshoot using log analysis, APIs, and code flow knowledge.
• Support mobile apps (Android/iOS), middleware, and core banking integrations.
• Monitor application health using AppDynamics or equivalent tools.
• Coordinate escalations with L3 teams and vendors for code-level fixes.
• Support releases and deployments including post-deployment validation.
• Maintain SOPs and RCA documentation for audit readiness.
• Ensure compliance with SLAs, OLAs, and regulatory standards.
• Participate in DR drills and failover testing to strengthen resilience.

Skills

App monitoring

Incident management

Log analysis

Mobile & backend

API debugging

Release management

Disaster recovery

Root cause analysis

Communication

Stakeholder coordination

Ownership

Rotational shifts

Education

Bachelor’s degree in Computer Science/IT

Job description

Raqami Islamic Digital Bank is seeking an Assistant Manager – Application Support & Operation to ensure 24/7 operational stability across mobile apps, middleware, and backend systems. The role combines production support with development exposure to enable rapid troubleshooting and root-cause analysis, directly impacting uptime and customer experience.

The incumbent will monitor health, manage incidents, coordinate with L3 teams and vendors, support releases, and maintain audit-ready