Assistant Manager Alumni Programs

PAK-NGOs; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

The Citizens Foundation invites applications for the role of Assistant Manager – Alumni Programmes to support students transitioning from school to higher secondary, university and career pathways. You will oversee scholarship processes, coordinate with partner institutes and internal teams.

You will monitor progress, guide students and families, ensure accurate records, and help design improvements. A proactive, empathetic approach and ability to work across geographies are essential, with

Qualifications

• Bachelor’s or Master’s degree in a relevant discipline (Education, Psychology, Social Sciences, Business).
• 1–2 years of experience in student support, programme coordination, education, or alumni affairs.

Responsibilities

• Support the scholarship cycle from announcement to award, collecting and verifying data and communicating decisions.
• Build and maintain relationships with partner institutes and ensure smooth student placements.
• Monitor attendance and academic progress, proactively addressing challenges with students and parents.
• Maintain accurate student records and programme documentation; ensure monthly and quarterly reporting.
• Collaborate with colleagues across functions to design and implement improvements.

Skills

Student journey understanding

Coordination & follow-up

Record-keeping & MIS

Data analysis

Stakeholder management

Written & verbal communication

Team collaboration

Education

Bachelor’s or Master’s degree in Education/Social Sciences/Psychology/Business

Tools

WhatsApp Business

Chatbots

Online tracking tools

Management Information Systems (MIS)

Job description

The Assistant Manager – Alumni Programmes will support TCF alumni as they transition from school to higher secondary education, university and other career pathways, helping them develop the competencies and skills needed for upward social mobility. Working closely with students, partner institutes and internal teams, the role will oversee the scholarship process from announcement to award, facilitate student placements at partner institutes, monitor academic progress, and provide timely guidance and support. The role requires a strong understanding of on-ground challenges faced by students, the ability to identify gaps and propose practical solutions, and a focus on strengthening student retention and programme delivery. It also offers an opportunity to grow into broader programme management and design responsibilities through initiative, ownership and continuous learning.

Scholarship Cycle

• Support the scholarship cycle from announcement to award by identifying eligible students, collecting and verifying data and documents, and communicating decisions and next steps in a timely manner.
• Guide students and parents on admission requirements, eligibility and timelines, following up until every student is successfully enrolled.

Institute Partnerships and Student Placement

• Build and maintain strong working relationships with partner institutes, ensuring timely sharing of student information and smooth placement of scholarship students.
• Follow up on admission slots, decisions and pending requirements, and resolve placement and documentation issues in coordination with institutes and internal teams.
• Share student performance and recurring challenges with institutes, and guide them on practical improvements to strengthen student support and outcomes.

Student Support, Progress Monitoring and Retention

• Monitor student attendance, academic performance and continuation, and reach out to irregular or low-performing students and their parents with empathy to understand and address their concerns.
• Plan and conduct student and parent sessions, and design practical support initiatives based on student needs and on-ground observations.
• Identify students at risk of dropping out at an early stage and recommend timely interventions to strengthen retention and wellbeing.

Records, Reporting and Digital Communication

• Maintain accurate student records, programme documentation and fee-processing records using approved SOPs and online tracking tools, ensuring timely monthly and quarterly reporting.
• Keep chatbot and WhatsApp Business content up to date for timely student guidance, and use recurring student queries to improve it.

Programme Improvement and Collaboration

• Use on-ground insights, student feedback and data to identify gaps and propose practical solutions, and support the design of new initiatives and pilots.
• Take ownership of assigned work, raise issues proactively along with possible solutions, and propose at least one improvement initiative per quarter.
• Work closely with colleagues and cross-functional teams to resolve issues and achieve programme milestones.

Required Skills

• Good understanding of the student journey from Matric to Intermediate and university, and of the different needs of students at different ages and stages; exposure to ed-tech and e-learning is an advantage.
• Strong coordination and follow-up skills, including the ability to manage multiple activities and deadlines at the same time.
• Accurate record-keeping and working knowledge of online tracking tools, management information systems and digital communication tools such as WhatsApp Business and chatbots, with the willingness to learn new tools.
• Ability to analyse student data to identify patterns and recommend practical solutions.
• Strong stakeholder management skills, building and nurturing relationships with students, parents, partner institutes and internal teams.
• Clear written and verbal communication skills, including report writing and facilitating sessions with students, parents and institutes.
• Ability to work with a team of diverse individuals, and on projects with teams spread across geographies.

Attributes

• Empathetic, patient and emotionally resilient, with the ability to listen with sensitivity to the personal, academic and family challenges of students from underprivileged backgrounds.
• Proactive and solution-oriented, taking ownership of assigned work, identifying issues early and following through with accuracy and timeliness.
• Collaborative and approachable, with the ability to work constructively with students, parents, partner institutes and colleagues.
• Curious and eager to learn, with the potential to grow into programme design and management roles.

Education

Bachelor's or Master's degree in a relevant discipline (e.g., Education, Psychology, SocialSciences, Business).

Experience

Minimum of 1-2 years of experience in a relevant role, preferably in student support, programme coordination, education, or alumni affairs.