Product Associate

Tuitional; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Benefits offered by this job

Cambridge curriculum knowledge

EdTech experience

GCC family experience

Arabic language ability

Job summary

Tuitional, an online tutoring platform serving GCC families, seeks a Product Associate to own the pipeline from qualified enquiry to activated student. You will match students to tutors, coordinate trials, and document override decisions when AI tools flag issues.

Candidates need a Bachelor’s in Education/Business/PSY/Sciences and 1–3 years in education operations or client-facing coordination, with excellent English and comfort using CRMs, spreadsheets, and web tools.

Qualifications

• Bachelor's degree in Education, Business, Psychology, Sciences, or related field.
• 1–3 years of experience in education operations, academic counselling, customer success, or related client-facing coordination role.
• Excellent spoken and written English for daily communication with parents across the GCC.

Responsibilities

• Review and correct intake briefs, then identify the real academic need behind each parent request — subject, level, exam board, and timeline.
• Evaluate ranked tutor shortlists and finalize matching decisions, documenting overrides and reasons.
• Coordinate trial scheduling across tutors, students, and admissions, then review post-trial analyses and approve or return them.
• Follow up on trials that do not convert, diagnose the reason, and feed findings back to Admissions and Excellence.
• Monitor early student satisfaction and manage re-matching when a tutor change is needed.
• Maintain accurate CRM/LMS records and report weekly on allocation, match acceptance, and trial-to-conversion.
• Test new internal tools/AI agents in live use and document the process.

Skills

English communication

Adaptability

Time management

Education

Bachelor's degree in Education, Business, Psychology, Sciences, or related field

Tools

CRMs

Spreadsheets

Web-based tools

Job description

The Product Associate owns the pipeline from a qualified enquiry to a confirmed, activated student at Tuitional, an online tutoring platform serving GCC families. You will match students to tutors, coordinate trials, and make judgement calls that AI tools flag but cannot resolve. The role suits someone with 1–3 years in education operations or client-facing coordination who adapts quickly when tools and processes change.

What you will do

• Review and correct intake briefs, then identify the real academic need behind each parent request — subject, level, exam board, and timeline
• Evaluate ranked tutor shortlists and make the final matching decision, documenting any override and the reason for it
• Coordinate trial scheduling across tutors, students, and the admissions team, then review post-trial analyses and approve or return them
• Follow up on trials that do not convert, diagnose the reason, and feed findings back to Admissions and Excellence
• Monitor early student satisfaction and own the re‑matching process when a tutor change is needed
• Maintain accurate records in the CRM and LMS and report weekly on allocation volume, match acceptance rate, and trial‑to‑conversion
• Test new internal tools and AI agents in live use, report where they break, and help document the process that replaces the old one

What we need

• Bachelor's degree in Education, Business, Psychology, Sciences, or a related field
• 1–3 years of experience in education operations, academic counselling, customer success, or a comparable client‑facing coordination role
• Excellent spoken and written English for daily communication with parents across the GCC
• Comfortable working in CRMs, spreadsheets, and web-based tools, and able to learn new internal systems with minimal hand‑holding
• Demonstrated ability to absorb new tools and changed processes without a sustained drop in output quality
• Willingness to work hands‑on with AI tools daily and sound instinct for when to trust or override them

Nice to have

• Direct familiarity with Cambridge (O/A Level, IGCSE) or Pearson Edexcel curricula and assessment structures
• Prior experience in an EdTech, tutoring, school, or admissions environment
• Experience serving GCC-based families or other international client markets
• Arabic language ability