Accounts Receivable Specialist

Overjet; Lahore; Hybrid; PKR 18,006,000 - 24,931,000; Full time

Job summary

Overjet is seeking an Accounts Receivable Specialist to ensure a smooth billing and collections experience for customers worldwide. You will handle inquiries, follow up on invoices, and coordinate with Sales, Customer Success, and Finance to resolve disputes and secure timely payments.

The role emphasizes proactive problem solving, strong communication, and cross-functional collaboration, with a fully remote setup and US Eastern Time work hours, paid in USD.

Qualifications

• Bachelor’s degree in Finance, Business, or a related field.
• 1–4 years in customer support, billing operations, collections, or a similar customer-facing role.
• Able to work continental US hours.
• Strong written and verbal English; comfortable communicating by phone and email.

Responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone.
• Proactively follow up with customers regarding outstanding invoices.
• Investigate and resolve billing issues with internal teams (Sales, Customer Success, Finance).
• Manage and track billing inquiries and collection activities with clear documentation.

Skills

Customer communication

Problem solving

Relationship management

Attention to detail

Education

Bachelor's degree in Finance, Business, or related field

Tools

Salesforce

NetSuite

Intercom

Stripe

Job description

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

The AR Specialist plays a critical role in ensuring a smooth billing and collections experience for Overjet customers. This role serves as the front line for billing inquiries, invoice follow-ups, and payment collections, working closely with customers to resolve issues and ensure timely payment.

This position is ideal for someone who excels at communication, problem solving, and customer relationship management. The Accounts Receivable Specialist will work cross-functionally with teams across Finance, Customer Success, Sales, and Operations to investigate billing questions, resolve disputes, and guide customers through the payment process.

We’re excited to add someone who is highly organized, proactive, and persistent in driving issues to resolution while maintaining a positive and professional customer experience.

This position is completly remote and will require work between 9 am and 5 pm ET. It will be paid in USD.

Responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment
• Investigate and resolve billing issues by coordinating with internal teams such as Sales, Customer Success, and Finance
• Manage and track billing inquiries and collection activities to ensure clear documentation and timely follow-up
• Work with customers to address concerns, clarify invoice details, and resolve disputes
• Maintain a professional and empathetic approach when communicating with customers, including in challenging or escalated situations
• Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems
• Assist with maintaining accurate customer billing records and payment status
• Support the Finance team with reporting and operational improvements related to billing and collections

Qualifications

• Bachelor’s degree in Finance, Business, or a related field
• 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role preferred
• Able to work continental US hours
• Strong written and verbal English skills, with confidence interacting with customers by phone and email- this will need to be demonstrated throughout the interview process.
• Strong interpersonal skills to handle customer issues
• Highly organized with strong follow-up skills and attention to detail
• Self-starter who takes ownership of issues and drives them to resolution
• Comfortable managing multiple conversations, cases, and priorities simultaneously
• Experience working in fast-paced or high-growth environments is a plus
• Familiarity with CRM, ticketing, or billing systems (such as Salesforce, NetSuite, Intercom, or Stripe) is a plus

Overjet's Values

• Excellence: Aim Higher
• Velocity: Quickly Deliver Results
• Ownership: Go the Extra Mile
• Win-win: Care Deeply

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
• #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
• Named one of the TIME Best Inventions of 2024
• Recognized in Newsweek’s Most Loved Workplaces in America 2024
• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
• Recognized as one of the Top Startups of 2023 by LinkedIn
• Included on the definitive 2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!