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Job Description
We’re looking for an experienced Account Manager to join our client’s team and take ownership of key client accounts, relationships, projects, and commercial performance. This is a senior client-facing role for someone who understands the marketing/creative agency environment, can lead teams and projects, and has a strong commercial mindset focused on client growth, operational excellence, and delivering results.
Key Responsibilities
- Own and manage allocated client accounts, relationships, budgets, and revenue targets.
- Lead the account team and drive efforts to achieve monthly sales and account targets.
- Build strong, long-term relationships with key client stakeholders.
- Identify opportunities for account growth, upselling, cross-selling, and new business.
- Understand client challenges and proactively recommend solutions that add value.
- Manage projects from initial brief through quotation, planning, production, execution, and final reporting.
- Develop project quotations, timelines, milestones, schedules, and contingency plans.
- Coordinate with internal creative/strategy teams and external suppliers to ensure smooth project delivery.
- Monitor project scope, quality, timelines, budgets, and costs.
- Source suppliers, build quotations, negotiate solutions, and identify opportunities to improve margins and reduce costs.
- Manage change orders and communicate any cost or timeline implications to clients.
- Proactively communicate project updates, changes, and potential delays to all stakeholders.
- Support pitches, proposals, presentations, and new business development.
- Conduct project wrap-ups and identify opportunities for future client projects.
- Present project results and reports to clients and internal management.
- Continuously identify ways to improve processes, service delivery, and account performance.
What We’re Looking For
- 5–7 years of relevant professional experience.
- Experience in a marketing or creative agency environment.
- Strong knowledge of digital, experiential, and print production.
- Proven client-facing and account management experience.
- Strong commercial and business acumen.
- Experience building and maintaining successful client relationships.
- Knowledge of digital marketing, paid media, campaigns, content, strategy, and/or experiential marketing.
- Strong negotiation, project management, communication, and problem-solving skills.
- Excellent written and verbal English communication.
- Highly proficient in MS Office 365, particularly Excel and PowerPoint.
- Ability to work under pressure, manage multiple projects, and meet tight deadlines.
- Proactive, positive, commercially driven, and comfortable working in a fast-paced environment.
- Bachelor’s degree, preferably in Business, Marketing, or a related field.