Zoom UCaaS & CCaaS Delivery Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Total Communication Solutions is seeking a Technical Project Manager to lead end-to-end Zoom Phone and Zoom Contact Center implementations for mid-market and enterprise customers. You will coordinate technical configuration, number porting, integrations, and customer readiness to ensure on-time go-lives with high satisfaction.

The ideal candidate brings hands-on experience with Zoom-based UCaaS/CCaaS, strong cloud voice knowledge, and the ability to manage multiple deployments with precision and

Qualifications

• 5+ years of technical project management experience.
• Direct experience implementing Zoom Phone and/or Zoom Contact Center.
• Strong understanding of SIP, PSTN, BYOC, number porting, and E911.
• Contact center call flows, IVRs, queues, and agent workflows.
• Cloud networking concepts, including QoS, firewall rules, and SBCs.
• Experience managing multiple concurrent customer implementations.
• Strong written and verbal communication skills.

Responsibilities

• Lead end-to-end Zoom Phone and Zoom Contact Center implementations from project kickoff through production cutover.
• Own project scope, timelines, milestones, risks, dependencies, and delivery outcomes.
• Serve as the primary delivery owner and main customer point of contact throughout the implementation lifecycle.
• Plan and facilitate kickoff, status, technical design, testing, and go-live meetings.
• Configure Zoom Phone solutions, including users, call queues, auto receptionists, call routing, PSTN, number porting, E911, call recording, and compliance features.
• Lead Zoom Contact Center deployments, including routing strategies, IVR and conversational AI workflows, omnichannel configuration, agent/supervisor setup, analytics, and quality management.
• Coordinate number porting, carrier readiness, testing, pilot groups, and cutover strategies to minimize business disruption.
• Translate customer business and technical requirements into accurate Zoom configurations and delivery plans.
• Identify and mitigate technical risks early, including networking, security, firewall, SBC, and carrier dependencies.
• Manage scope changes and ensure alignment with contracted deliverables and change control processes.
• Partner with Sales, Engineering, Support, Zoom, and internal stakeholders to resolve delivery issues and escalations.
• Set and manage customer expectations related to timelines, responsibilities, dependencies, and readiness requirements.
• Act as a trusted advisor on Zoom best practices, feature adoption, and roadmap considerations.
• Coordinate customer training, readiness, and adoption planning to support long-term success.
• Ensure clean documentation and structured handoff to Support or Managed Services teams post-go-live.

Skills

Zoom Phone

Zoom Contact Center

SIP

PSTN

BYOC

E911

IVR

QoS

Firewalls

SBCs

Project management

Job description

Total Communication Solutions is seeking a Technical Project Manager to lead end-to-end Zoom Phone and Zoom Contact Center implementations for mid-market and enterprise customers. You will coordinate technical configuration, number porting, integrations, and customer readiness to ensure on-time go-lives with high satisfaction.

The ideal candidate brings hands-on experience with Zoom-based UCaaS/CCaaS, strong cloud voice knowledge, and the ability to manage multiple deployments with precision and