Zonal Ops Leader: Digital Transformation (Luzon)

Pagasa Philippines Finance Corporation; San Fernando; Presencial; PHP 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

Pagasa Philippines Finance Corporation seeks a Zonal Manager to oversee branch operations across the Luzon zone, driving operational excellence through strong leadership and performance management. The role focuses on scalable processes, digital transformation for loan disbursement and collections, and strict regulatory compliance.

You will lead multi-branch teams, mentor branch leaders, analyze KPIs, and collaborate with cross-functional teams to ensure efficient support and growth across the

Formación

• Bachelor's degree required or equivalent in business/finance or related field.
• At least 10 years of managerial experience in microfinance or related financial services.
• Minimum 8 years of multi-branch management experience overseeing 10+ branches.
• Experience with ASA Microfinance Methodology is an advantage.
• Proven track record in managing large-scale branch operations focusing on efficiency and customer service.
• Strong understanding of digital solutions for microfinance operations, particularly loan disbursement and collection systems.
• Experience leading digital transformation initiatives within microfinance/financial services.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Strong knowledge of regulatory compliance, governance, and operational risk management.

Responsabilidades

• Oversee branch operations within the assigned zone and ensure alignment with organizational goals.
• Develop and implement scalable operational systems, procedures, and performance standards.
• Lead digital transformation initiatives to improve loan disbursement and collection processes.
• Ensure compliance with company policies, internal controls, and regulatory requirements.
• Identify operational risks and recommend mitigation strategies to management.
• Conduct regular performance reviews of branches, focusing on portfolio quality, productivity, profitability, and operational efficiency.
• Collaborate with management to develop and enhance operational policies and procedures.
• Foster a high-performance culture through coaching and continuous improvement.
• Supervise, mentor, and develop branch leaders and staff to maximize performance.
• Analyze operational KPIs and provide data-driven recommendations.
• Work with cross-functional teams to ensure efficient operational support.

Conocimientos

Leadership

Strategic thinking

Analytical skills

Problem solving

Communication

Performance management

Regulatory compliance knowledge

Cross-functional collaboration

Educación

Bachelor's degree in Business Administration, Finance, Economics, or related field

Descripción del empleo

Pagasa Philippines Finance Corporation seeks a Zonal Manager to oversee branch operations across the Luzon zone, driving operational excellence through strong leadership and performance management. The role focuses on scalable processes, digital transformation for loan disbursement and collections, and strict regulatory compliance.

You will lead multi-branch teams, mentor branch leaders, analyze KPIs, and collaborate with cross-functional teams to ensure efficient support and growth across the