Zonal Human Resource

Pagasa Philippines Finance Corporation; Lucena; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Pagasa Philippines Finance Corporation is seeking a Zonal HR/HR Zonal Lead to manage end-to-end HR and Administrative activities across the designated zone, ensuring policy compliance and standardized HR processes. The role partners with Zonal Managers, aligning HR initiatives with business goals to drive productivity and risk mitigation.

The incumbent will supervise Division HR personnel, uphold disciplinary and employee relations standards, and coordinate with HR Operations to ensure service

Qualifications

• Bachelor's degree in HR, management, or related field.
• Master's degree and/or CHRP/CPHR is an advantage.
• Strong knowledge of HR policies and labor regulations.

Responsibilities

• Lead and supervise Division HR personnel within the zone.
• Oversee end-to-end HR and Administrative processes to ensure compliance.
• Ensure timely HR reports, submissions, and deliverables.
• Provide guidance on complex employee relations cases and ensure proper documentation.
• Review and approve disciplinary actions and due process timeliness.

Skills

Leadership and people management

HR policy implementation

Employee relations

HR reporting and analytics

Stakeholder management

Education

Bachelor's degree in Human Resources Management, Psychology, Business Administration, or related field

Master's degree and/or CHRP/CPHR designation (advantage)

Tools

Microsoft Excel

PowerPoint / Word

Job description

ROLE PROFILE

Position: Zonal HR/HR Zonal Lead

Reports to: HR Operations Manager

Direct reports: HR Division

JOB SUMMARY:

The Zonal HR / HR Zonal Lead is responsible for the end-to-end management, oversight, and governance of all Human Resources and Administrative functions within the assigned zone. The role ensures the consistent, compliant, and timely implementation of company policies, procedures, and standardized HR process flows across all divisions.

The position serves as a strategic HR partner to Zonal Managers (ZM) by aligning HR initiatives with business objectives, operational targets, and workforce requirements. It ensures that all HR interventions directly support productivity, risk mitigation, and organizational performance.

As the immediate supervisor of Division HR personnel, the Zonal HR ensures execution discipline, legal compliance, and service delivery standards, while acting as a control point for all disciplinary, administrative, and employee relations matters within the zone. The Zonal HR directly reports to the HR Operations Manager.

DUTIES AND RESPONSIBILITIES:

1. Leadership & Supervision

o Act as the immediate supervisor of all assigned Division HR personnel within the zone.

o Provide direction, coaching, and performance management to Division HRs.

o Ensure alignment of HR initiatives with company policies and operational objectives.

2. HR Operations Oversight

o Oversee the implementation of all HR and Administrative processes across the zone.

o Ensure strict compliance with company policies, procedures, and process flows.

o Monitor overall HR service delivery and operational efficiency in the field.

3. Deadline & Deliverables Management

o Ensure all HR reports, submissions, and deliverables of Division HRs are completed accurately and within prescribed timelines.

o Monitor compliance with deadlines related to manpower reports, benefits processing, and administrative requirements. Etc.

4. Case Management & Employee Relations

o Oversee and monitor all administrative cases within the zone.

o Ensure strict adherence to procedural due process timelines (NTE, Admin Hearing, NOD).

o Provide guidance on complex employee relations cases and ensure proper documentation.

5. Approval Authority

o Review and approve all NTEs and NODs prior to issuance, ensuring due process, completeness, and factual basis.

o Ensure all disciplinary actions comply with the Labor Code, DOLE regulations, and company policies.

o Act as final approver for AWOL cases and Notices of Termination, subject to HO HR/Legal alignment when required.

o Coordinate and elevate complex or high-risk cases to the DAC or appropriate approving bodies.

o Maintain oversight and control to ensure consistency, proportionality, and defensibility of disciplinary actions across the zone.

6. Compliance & Regulatory Representation

o Ensure compliance with DOLE, SEnA, OSH, and other regulatory requirements.

o Oversee handling of labor disputes and represent the company when necessary.

7. Monitoring & Reporting

o Consolidate and review zonal HR reports and submit updates to the HR Operations Manager.

o Monitor manpower status, attrition, and HR metrics across divisions.

8. Audit & Governance

o Ensure readiness for internal and external audits related to HR and Admin functions.

o Identify gaps and implement corrective actions to strengthen HR governance.

9. Coordination & Stakeholder Management

o Coordinate with Division Managers, Zonal Heads, and Head Office HR for alignment and issue resolution.

o Provide HR advisory support to operations leadership within the zone.

10. Special Projects & Continuous Improvement

o Lead or support HR initiatives, restructuring, and process improvements within the zone.

o Recommend strategies to enhance workforce productivity and compliance.

11. Other Functions

o Perform other duties and responsibilities as may be assigned by the HR Operations Manager.

Other Requirements

• Willing to travel extensively within the assigned zone.

• Can effectively manage multiple divisions and work in a fast-paced environment.

• High level of integrity, confidentiality, professionalism, and accountability.

Qualifications

Education

• Bachelor's Degree in Human Resources Management, Psychology, Business Administration, or any related field.

• Master's Degree and/or Certified Human Resource Professional (CHRP/CPHR) designation is an advantage.

Experience

• At least 3-5 years of progressive HR experience, with a minimum of 3 years in a managerial, regional, zonal, or supervisory HR role.

• Extensive experience in employee relations, labor relations, case management, recruitment, performance management, and HR operations.

• Strong background in handling administrative cases, due process implementation, disciplinary actions, and labor compliance.

• Experience supporting multiple branches, divisions, or business units is preferred.

Knowledge & Skills

• Thorough knowledge of the Philippine Labor Code, DOLE regulations, SEnA procedures, OSH standards, and HR best practices.

• Strong leadership and people management skills with the ability to coach and develop HR teams.

• Excellent problem-solving, decision-making, and conflict-resolution abilities.

• Proficient in conducting investigations, preparing case documentation, and managing disciplinary processes.

• Strong analytical skills with experience in HR reporting, workforce planning, and HR metrics.

• Excellent communication, presentation, and stakeholder management skills.

• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.