Zendesk CSR

SPLACE; Davao City; On-site; PHP 290,000 - 424,000; Full time

Job summary

SPLACE is seeking a Customer Service Representative in the Philippines to support existing and potential customers via email. The role requires clear communication, patience, and the ability to provide appropriate solutions to worldwide inquiries and complaints.

Responsibilities include resolving questions in Zendesk, data collection and entry into our booking system, and escalation of complaints when needed. English fluency and at least 1 year in customer service are essential.

Qualifications

• Fluent English required.
• At least 1 year of customer service experience.
• Experience with Zendesk ticketing system.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Empathetic and understanding in character.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Football or rugby interest is a plus.

Responsibilities

• Ensure client satisfaction.
• Receive and resolve customer questions and issues in Zendesk.
• Data collection via email and data entry into our booking system.
• Identify complaints and escalate them when required.
• Coordinate with other departments to provide support.

Skills

English fluency

Multitasking

Empathy

Communication

Tools

Zendesk

Microsoft Office

Job description

The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints.

Main Responsibilities

• Ensure Client Satisfaction
• Receive and resolve customer questions and issues and track them in Zendesk (internal support system)
• Data collection via email and data entry into our booking system
• Identify complaints and escalate them where required
• Deal with queries from other departments and offer support

Requirements

• Fluent level of English
• At least 1 year of experience in a Customer Service role
• Experience with Zendesk ticketing system
• Ability to multitask and work in a fast-paced, deadline-oriented environment
• Empathetic & understanding in character
• Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge
• Passionate about football/rugby a major plus