Zendesk Automation & Support Architect

HGS Offshore Staffing Solutions; Metro Manila; Remote; PHP 558,000 - 837,000; Full time

Job summary

HGS Offshore Staffing Solutions is seeking a Zendesk Administrator to manage and improve our Zendesk platform, optimize workflows, and develop self-service resources to streamline support. You will collaborate with a Australia-based team, handle partner and customer inquiries, and drive reporting in Zendesk Explore, automation, and data accuracy across Zendesk, monday.com, and Yoobic.

The role focuses on e-commerce and pharmacy operations, delivering efficient support, testing new system

Qualifications

• 3+ years hands-on Zendesk experience.
• Experience with Zendesk workflows, automations, triggers, macros, and reporting.
• Background in customer support, helpdesk, or service desk operations.

Responsibilities

• Manage and improve Zendesk platform workflows and forms.
• Create automations, triggers, macros, and reports.
• Provide e-commerce and operational support for pharmacy services.
• Coordinate with delivery partners and onboarding processes.
• Maintain records across Zendesk, monday.com, and Yoobic.
• Generate dashboards and track support performance.
• Collaborate with cross-functional teams in Australia.

Skills

Zendesk administration

Customer support

Reporting and analytics

Workflow automation

Tools

Zendesk Explore

monday.com

Yoobic

Job description

HGS Offshore Staffing Solutions is seeking a Zendesk Administrator to manage and improve our Zendesk platform, optimize workflows, and develop self-service resources to streamline support. You will collaborate with a Australia-based team, handle partner and customer inquiries, and drive reporting in Zendesk Explore, automation, and data accuracy across Zendesk, monday.com, and Yoobic.

The role focuses on e-commerce and pharmacy operations, delivering efficient support, testing new system