Global Zendesk Platform & Automation Specialist

Careers at Eucalyptus; Manila; Hybride; PHP 600 000 - 800 000; Plein temps

Avantages offerts par ce poste

HMO coverage for you and dependents

13th month pay

Transport allowance for office days

Résumé du poste

Eucalyptus is seeking a Platform & Systems Specialist to own our Zendesk ecosystem across global brands from Manila. You will manage routing, automations, and integrations, partner with care teams, and ensure changes meet SLAs and market requirements.

In this senior IC role, you’ll drive brand launches, build Explore dashboards, and collaborate with Engineering on platform improvements. A strong, English-speaking communicator is essential.

Qualifications

• 4+ years of hands-on Zendesk administration across multiple brands/markets.
• Experience with triggers, automations, routing and SLA management.
• Proficiency with APIs, webhooks, and data integration tools.

Responsabilités

• Own global Zendesk setup across Support, Messaging, Explore, Help Centre and WFM.
• Stand up Zendesk for new brands and markets with testing and launch readiness.
• Design omnichannel routing, manage queues, and implement Intelligent Triage.
• Test changes in sandbox environments and obtain sign-off before go-live.
• Build Explore dashboards and metrics for leadership reviews.
• Document changes, maintain change log, and ensure cross-market stability.
• Manage Zendesk integrations with Lorikeet, Slack, Trustpilot and more.
• Collaborate with Product and Engineering for platform improvements.
• Maintain and improve AI-assisted workflows and automation.

Connaissances

Zendesk admin

APIs & webhooks

JSON

Zendesk Explore

Outils

Zapier

n8n

Acuity

Slack

Description du poste

Eucalyptus is seeking a Platform & Systems Specialist to own our Zendesk ecosystem across global brands from Manila. You will manage routing, automations, and integrations, partner with care teams, and ensure changes meet SLAs and market requirements.

In this senior IC role, you’ll drive brand launches, build Explore dashboards, and collaborate with Engineering on platform improvements. A strong, English-speaking communicator is essential.