Senior Zendesk Platform & Automation Specialist

Careers at Eucalyptus

Makati

Hybrid

PHP 900,000 - 1,500,000

Full time

4 days ago

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Benefits offered by this job

HMO coverage

13th month pay

Transport allowance

Job summary

Eucalyptus, a global health platform, is seeking a Platform & Systems Specialist to own Zendesk across our support and automation stack. You’ll coordinate across markets from Manila, ensuring on-time launches, accurate dashboards, and robust integrations with Lorikeet and other tools.

This is a hands-on, senior IC role in a hybrid Makati office setting. You will work with cross‑functional teams to deliver high‑quality support experiences, maintain system reliability, and drive AI-driven

Qualifications

4+ years of hands-on Zendesk administration across multiple brands or markets.
Experience designing triggers, automations, and omnichannel routing with impact.
Strong API, webhook, and JSON integration capabilities with third-party tools.
Ability to build Zendesk Explore dashboards and explain metrics to leaders.

Responsibilities

Own global Zendesk setup across Support, Messaging, Explore, Help Centre and WFM for all brands and markets.
Lead launches for new brands and markets with translated, tested configurations on go-live day.
Design and tune routing, queues, and AI handoffs between Lorikeet and humans.
Test changes in a robust environment and secure sign-off before launches.
Set up monitoring, alerts, and dashboards; flag risks and drive fixes with stakeholders.
Maintain integrations with Lorikeet, Slack, Trustpilot, Typeform, Zapier and APIs.
Own reporting in Zendesk Explore and support data requests for leadership reviews.
Document changes, update change logs, and communicate global changes to markets.