Global Zendesk Platform Architect

eucalyptus; Manila; Sur place; PHP 1 000 000 - 1 400 000; Plein temps

Résumé du poste

Hims & Hers is seeking a Platform & Systems Specialist to own Zendesk end-to-end across global brands and markets. You’ll shape routing, automations, and dashboards, collaborating with Patient Ops and Launch teams to ensure on-time launches and SLA adherence.

You’ll work with a senior team in Manila and partners in Australia, the UK, Germany, Japan, and new markets, ensuring changes are tested and metrics are accurate.

Qualifications

• 4+ years of hands-on Zendesk administration across brands/markets.
• Experience building complex trigger/automation logic.
• Experience with omnichannel routing and SLA considerations.

Responsabilités

• Own Zendesk setup end-to-end across brands and markets.
• Design and tune routing, automations, macros, views, and SLAs.
• Collaborate with global teams for launches and changes.

Connaissances

Zendesk administration

Trigger & automation

Omnichannel routing

Cross-brand/global rollout

Outils

Zendesk

Zendesk API

Slack

Typeform

Acuity

Zapier

n8n

Description du poste

Hims & Hers is seeking a Platform & Systems Specialist to own Zendesk end-to-end across global brands and markets. You’ll shape routing, automations, and dashboards, collaborating with Patient Ops and Launch teams to ensure on-time launches and SLA adherence.

You’ll work with a senior team in Manila and partners in Australia, the UK, Germany, Japan, and new markets, ensuring changes are tested and metrics are accurate.