Zendesk Administrator (CRM Specialist)

Aumtrend Ph Inc; Mandaluyong; Sur place; PHP 600 000 - 1 000 000; Plein temps

Résumé du poste

Aumtrend Ph Inc in Mandaluyong, Philippines, is seeking a CRM-focused professional for an onsite role. The position involves Zendesk administration and leading CRM development initiatives to improve processes, performance, and security.

Collaboration with multiple teams and stakeholders is essential to maximize CRM value. The role emphasizes maintaining scalable CRM systems, adopting best practices, and leveraging the latest CRM technologies and AI advancements to drive business outcomes onsite

Responsabilités

• Zendesk administration
• Plan and oversee CRM developments, from short term fixes to long term initiatives.
• Collaborate with other teams to ensure continuous development of the CRM functionalities.
• Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.
• Report on CRM performance to key stakeholders.
• Ensure scalability, reliability and security of the CRM.
• Stay up to date with the latest CRM technologies and AI advancements.

Description du poste

Location: Mandaluyong, walking distance from Boni MRT Station

Work Setup: Full Onsite

Schedule: Day Shift

Responsibilities

• Zendesk administration
• Plan and oversee CRM developments, from short term fixes to long term initiatives.
• Collaborate with other teams to ensure continuous development of the CRM functionalities.
• Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.
• Report on CRM performance to key stakeholders.
• Ensure scalability, reliability and security of the CRM.
• Stay up to date with the latest CRM technologies and AI advancements.