Your Dream Schedule Awaits | Dayshift + Weekends Off | Join TTEC and Earn 27k!

TTEC; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Dayshift schedule

Career development

Health and wellness incentives

Tuition reimbursement

PTO

Job summary

TTEC Philippines is seeking a Customer Service Representative to join our onsite team at UP Technohub, Quezon City. You’ll help customers with empathy, answer inquiries, and resolve issues as part of a global organization.

The role offers a dayshift schedule, a supportive culture, and opportunities for career development and benefits. If you communicate well and enjoy helping others, this is a great entry point into the BPO industry with TTEC.

Qualifications

• Open to fresh college graduates with strong communication and customer service mindset.
• Completed 2 years in college or SHS graduates are welcome to apply.
• At least 12 months of BPO experience.
• Ability to understand and explain products or services.
• Experience handling escalations preferred.
• Computer experience is required.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Excellent communication skills

Customer service

Computer experience

Handling escalations

Education

2 years in college or SHS graduates welcome

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in UP Technohub, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC UP Technohub, Monday to Friday from 9am to 4pm at 4th Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to fresh college graduates with a degree requiring excellent communication skills and understanding of customer service
• Completed 2 years in college or SHS Graduates are welcome to apply
• With at least 12 months of BPO experience
• Recognize, apply and explain your product or service knowledge
• Add experience in handling escalations preferred.
• Computer experience

What You Can Expect

• Dayshift work schedule
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.