Earn up to ₱27K! Fixed Weekends Off | Energy Account | TTEC UP Technohub

TTEC; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Quezon City is hiring a Customer Service Representative to be onsite at UP Technohub. You will help customers, resolve queries, and explain products with care.

Open to fresh graduates with excellent communication, or those with 12+ months in BPO. This role emphasizes customer experience and offers opportunities for growth within a supportive, values-driven team.

Qualifications

• Open to fresh graduates with strong communication skills.
• Completed 2 years in college or SHS graduates welcome.
• At least 12 months of BPO or contact center experience preferred.
• Ability to explain products and resolve customer issues.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.
• Explain product or service knowledge to customers.
• Handle escalations when needed.

Skills

Customer service

Strong communication

Problem solving

Escalation handling

Team player

Education

Bachelor’s degree or higher

2 years college or SHS welcome

Tools

CRM software

Computer proficiency

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in UP Technohub, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC UP Technohub, Monday to Friday from 9am to 4pm at 4th Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to fresh college graduates with a degree requiring excellent communication skills and understanding of customer service

• Completed 2 years in college or SHS Graduates are welcome to apply

• With at least 12 months of BPO experience

• Recognize, apply and explain your product or service knowledge

• Add experience in handling escalations preferred.

• Computer experience

What You Can Expect

• Dayshift work schedule

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.