Xerox Cash Collections Specialist

Xerox Philippines; Lapu-Lapu; On-site; PHP 420,000 - 600,000; Full time

Job summary

Xerox Philippines seeks an O2C Cash Collections Specialist to manage customer accounts and actively collect receivables. You will prepare statements, monitor aging, resolve billing issues, and coordinate with Sales, Billing, Credit, and Accounting teams. Strong Excel, ERP experience, and communication skills are essential.

Join a dynamic global finance team focused on cash flow optimization and reliable accounts receivable processes in a fast-paced environment.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Minimum 2 years of experience in Accounts Receivable or cash collections.
• Understanding of Order-to-Cash processes and AR lifecycle.
• Experience with SAP or similar ERP platforms is a plus.
• Proficient in Excel and Microsoft Office; strong communication skills.

Responsibilities

• Manage assigned customer accounts and collect outstanding receivables via email and phone.
• Prepare statements, aging reports, and supporting documents for payment processing.
• Monitor aging and take actions to reduce delinquency and improve cash collections.
• Investigate billing disputes and payment discrepancies; coordinate with cross-functional teams.
• Maintain documentation of collection activities in ERP systems and assist with monthly reporting.

Skills

Accounts Receivable

Cash Collections

ERP Systems

Excel

Communication

Education

Bachelor's degree in Accounting or Finance

Tools

SAP

Job description

Job Description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

The O2C Cash Collections Specialist is responsible for managing and collecting outstanding customer receivables, ensuring timely payments, maintaining healthy account balances, and supporting overall cash flow objectives. This role serves as a key point of contact for customers regarding payment inquiries and account reconciliation while partnering with internal teams to resolve billing and payment-related issues. The position plays an important role in achieving collection targets, reducing delinquency, and maintaining strong customer relationships.

Why Join This Team

• Be part of a dynamic Order-to-Cash organization supporting global customers and business operations


• Gain exposure to end-to-end Accounts Receivable and Cash Collections processes


• Collaborate with Sales, Customer Service, Finance, Credit, and Operations teams


• Develop expertise in customer account management, collections strategy, and dispute resolution


• Contribute to cash flow optimization and business performance through impactful collection activities


• Work in an environment that values continuous improvement, accountability, and customer focus

What You Will Do

• Manage assigned customer accounts and proactively collect outstanding receivables through email and phone communication


• Prepare and distribute statements of account, aging reports, invoice copies, and supporting documents required for payment processing


• Monitor account aging and take appropriate collection actions to reduce delinquency and improve cash collections performance


• Investigate and resolve billing disputes, payment discrepancies, deductions, and unapplied cash transactions


• Coordinate with Sales, Billing, Credit, Accounting, Customer Service, and other cross-functional teams to resolve account issues


• Escalate payment delays and collection concerns through established processes when necessary


• Research and reconcile customer accounts to ensure accurate account balances and payment application


• Maintain accurate and timely documentation of collection activities within ERP and collection management systems


• Support monthly reporting requirements, account reviews, and audit requests


• Ensure compliance with established service level agreements (SLAs), company policies, and collection procedures


• Provide backup support for team members and assist with other collection and accounts receivable activities as assigned

What You Need to Succeed

• Bachelor's degree in Accounting, Finance, Business Administration, Management Accounting, or a related field


• Minimum of 2 years of experience in Accounts Receivable, Cash Collections, Customer Service, Accounting, or related finance operations


• Knowledge of the Order-to-Cash process and Accounts Receivable lifecycle


• Strong understanding of billing, collections, account reconciliation, and payment application processes


• Experience working with ERP systems such as SAP or similar financial platforms is an advantage


• Proficiency in Microsoft Excel and other Microsoft Office applications


• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders


• Strong analytical, problem-solving, and organizational skills


• High attention to detail and ability to manage multiple priorities in a fast-paced environment


• Proactive, customer-focused, and adaptable to changing business requirements

How We Set You Up for Success

• Comprehensive onboarding and training on Cash Collections processes, systems, and tools


• Exposure to global customer accounts and Order-to-Cash operations


• Opportunities to strengthen ERP, reporting, and account management expertise


• Supportive team environment with established workflows and collaborative partnerships


• Participation in process improvement initiatives and operational excellence programs


• Continuous development opportunities to build finance, collections, and customer management capabilities