Workforce Scheduling & Analytics Planner

IntouchCX; Cebu City; On-site; PHP 335,000 - 670,000; Full time

Job summary

IntouchCX is seeking a Resource Planner to join the Workforce Team in Cebu City. This role schedules, tracks, and assists intraday staffing management to ensure staffing levels meet performance goals.

Ideal candidates hold a Bachelor's degree, are proficient in MS Word/Excel/Outlook, and can learn Aspect, Teleopti, or Genesys. Strong data accuracy, analytical thinking, and multitasking are essential for success.

Qualifications

• University or College Degree in a related discipline (CS, Marketing, Communications or Business)
• Advanced knowledge of MS Word, MS Excel and Outlook
• Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys
• High level of accuracy regarding data entry
• Strong analytical and problem solving skills
• Willingness to learn and adapt to working in a fast-paced environment
• The ability to multitask and self-manage the work day

Responsibilities

• Manage all day-to-day activities in Workforce Management
• Schedule, track exceptions, data tracking and Service Levels
• Monitor daily KPIs to diagnose trends and adjust staffing as required
• Maintain employee information and its accuracy on an ongoing basis
• Plan and create new hire schedules while tracking shift availability
• Report by program as required

Skills

Analytical skills

Data entry accuracy

Multitasking

Self-management

Adaptability

Willingness to learn

Education

Bachelor's degree

Tools

MS Word

MS Excel

Outlook

Aspect

Teleopti

Genesys

Job description

IntouchCX is seeking a Resource Planner to join the Workforce Team in Cebu City. This role schedules, tracks, and assists intraday staffing management to ensure staffing levels meet performance goals.

Ideal candidates hold a Bachelor's degree, are proficient in MS Word/Excel/Outlook, and can learn Aspect, Teleopti, or Genesys. Strong data accuracy, analytical thinking, and multitasking are essential for success.