Workforce Planner 1

Enshored Inc. (External); Cebu City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Enshored Inc. is seeking a Workforce Planner to design and maintain staffing schedules for forecasted requirements.

You will collaborate with clients and site operations teams to optimize productivity and efficiency, monitor call patterns, and adjust staffing in real time to meet service levels. The role requires 2-3 years of forecasting/planning experience in a call center, with advanced knowledge of planning methodologies and BPO processes.

Qualifications

• Bachelor's degree (no specification).
• 2-3 years workforce forecasting/planning and scheduling experience in a call center.
• Advanced knowledge in planning and scheduling methodology & procedures.
• Experience delivering workforce management processes to a BPO environment.

Responsibilities

• Design and maintain staffing schedules based on forecasted requirements.
• Collaborate with clients and site operations teams to develop strategies.
• Monitor call patterns and adjust staffing in real time.
• Create contingency plans and generate accurate reports for operations management and clients.
• Analyze associate behaviors and availability to ensure service levels and schedule adherence.

Skills

Analytical skills

MS Office

Problem solving

Teamwork

Communication

Client presentations

Education

Bachelor's degree

Tools

Excel

Word

Job description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love - merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don't just take our word for it; experience the growth yourself!

If you don't know where to start, check us out at www.enshored.com.

Primary Function:

As a Workforce Planner, you design and maintain staffing schedules based on forecasted requirements, collaborating with clients and site operations teams to develop strategies that optimize productivity and efficiency. You monitor call patterns, adjust staffing in real time, create contingency plans, and generate accurate reports for operations management and clients. By analyzing associate behaviors and availability, you ensure service levels, schedule adherence, and operational goals are consistently met.

Education/Experience:

• Bachelor's degree (no specification)
• A minimum of 2-3 years' workforce forecasting/planning and scheduling experience in a call center environment
• Advanced knowledge in planning and scheduling methodology & procedures
• Experience in delivering workforce management processes to a BPO environment

Knowledge/Skills/Abilities:

• Strong analytical skills and ability to apply those real-time
• Proficiency in Microsoft Office Applications including Word & Excel and other relevant software
• Excellent problem solving and decision making skills
• Ability to operate effectively in a team environment
• Excellent oral and written communication skills and interpersonal skills
• Dependability regarding completion of assignments and attendance
• Excellent analytical & quantitative skills
• Able to do client presentations

Working Conditions:

• Shifting Schedule (including weekend shift)
• Fully office-based position

About Enshored

Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.