Workforce Management Scheduler

Private Advertiser; Taguig; On-site; PHP 400,000 - 640,000; Full time

Job summary

Private Advertiser is seeking a Workforce Management Scheduler to join our onsite team. The role focuses on scheduling, resource planning, and optimizing workforce for a contact center.

Start ASAP; you will work onsite with a flexible schedule and collaborate with the operations team to meet service level targets and staffing requirements.

Qualifications

• At least 3 years of workforce management experience in scheduling, resource planning, or a related WFM function
• Experience using Genesys for schedule creation, schedule maintenance, and workforce optimization
• Strong knowledge of contact center metrics, including Service Level, AHT, Occupancy, Shrinkage, Schedule Efficiency, and Adherence
• Hands-on experience managing schedule updates, activity codes, exceptions, and staffing adjustments based on business requirements
• Strong analytical, problem-solving, and attention to detail skills
• Must be willing to work onsite and on a flexible schedule

Tools

Genesys

Job description

Job Title: Workforce Management Scheduler

Work Arrangement: Onsite

Start Date: ASAP

Qualifications

• At least 3 years of workforce management experience in scheduling, resource planning, or a related WFM function

• Experience using Genesys for schedule creation, schedule maintenance, and workforce optimization

• Strong knowledge of contact center metrics, including Service Level, AHT, Occupancy, Shrinkage, Schedule Efficiency, and Adherence

• Hands-on experience managing schedule updates, activity codes, exceptions, and staffing adjustments based on business requirements

• Strong analytical, problem-solving, and attention to detail skills

• Must be willing to work onsite and on a flexible schedule