Scheduler – Workforce Management

Gratitude Philippines; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Gratitude Philippines is seeking a Workforce Scheduler to create and manage schedules that align staffing with forecasted demand. You will ensure coverage while controlling costs and work closely with operations teams.

The ideal candidate has at least 1 year of WFM scheduling experience, strong Excel skills, and an understanding of forecasting and capacity planning. Join a fast-moving team and help optimize workforce efficiency.

Qualifications

• 1 year of experience in WFM scheduling.
• Intermediate to advanced Excel skills.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.
• Not a job hopper; stable employment history.

Responsibilities

• Develop and maintain employee schedules based on forecasts.
• Manage shift bids, schedule adjustments, and updates.
• Ensure optimal staffing coverage while minimizing costs.
• Coordinate closely with operations teams to meet business requirements.

Skills

WFM scheduling

Excel

Forecasting

Capacity planning

Attention to detail

Stable employment history

Job description

Role Overview:

We are seeking a Workforce Scheduler to create and manage effective schedules that align staffing requirements with forecasted demand. You will ensure optimal staffing coverage while minimizing costs and coordinating closely with operations teams.

Key Responsibilities:

• Develop and maintain employee schedules based on forecasts.
• Manage shift bids, schedule adjustments, and updates.
• Ensure optimal staffing coverage while minimizing costs.
• Coordinate closely with operations teams to meet business requirements.

Qualifications:

• At least 1 year of experience in WFM scheduling - required.
• Intermediate to advanced Excel skills - required.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.
• Not a job hopper - stable employment history.