Workforce Coordinator

TheOutForce; Philippines; On-site; PHP 614,000 - 1,004,000; Full time

Job summary

The Outforce is seeking a Workforce Coordinator in a full-time Philippines role. You will lead workforce analytics, support forecasting and scheduling, and drive efficiency across sites with data-driven insights.

You will coach WFM Analysts and Supervisors to ensure consistent practices and strong cross-functional collaboration. You must have several years in Workforce Management, with proven forecasting and capacity planning skills, plus advanced Excel and BI tooling.

Qualifications

• 3+ years in Workforce Management, including leadership of WFM Analysts and Supervisors.
• Forecasting, capacity planning, and scheduling experience.
• Strong analytical skills to interpret data and provide insights.
• Ability to influence stakeholders and support decision-making through data.
• Advanced Excel skills; Power BI experience is desirable.

Responsibilities

• Support development and continuous improvement of WFM strategies, policies, and procedures.
• Lead workforce analytics and performance reporting to enable data-driven decisions.
• Support implementation and maintenance of WFM tools including forecasting and scheduling systems.
• Partner with Operations and Planning to identify gaps and drive improvements.
• Analyze workforce data to spot trends, risks, and opportunities affecting efficiency and service levels.
• Translate data into clear, actionable insights for leadership.
• Build stakeholder relationships to align on workforce objectives.
• Coach, mentor, and guide WFM Analysts and Supervisors to ensure consistent practices.
• Support change management and adoption of new WFM processes and tools.

Skills

Workforce Management

Forecasting

Capacity planning

Scheduling

Data analysis

Stakeholder management

Coaching

Tools

Excel

Power BI

Job description

Workforce Coordinator

Company : The Outforce
Job Type : Full Time Philippines

Job Description - Workforce Coordinator

Position Summary

The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operational efficiency through effective workforce planning, data-driven insights, and strong cross-functional collaboration.

The position leads workforce analytics and supports forecasting and scheduling processes, ensuring optimal resource allocation and service delivery. It also plays a key role in coaching and developing WFM team members, promoting consistency and best practice across the function.

Key Responsibilities

• Support the development, implementation, and continuous improvement of Workforce Management (WFM) strategies, policies, and procedures
• Lead workforce analytics and performance reporting to support data-driven decision-making
• Support the implementation, optimization, and maintenance of WFM tools, including forecasting, scheduling, and workforce planning systems
• Partner with Operations, Planning, and other stakeholders to identify performance gaps and drive continuous improvement initiatives
• Analyze workforce data to identify trends, risks, and opportunities impacting efficiency, productivity, and service levels
• Translate complex data into clear, actionable insights and recommendations for leadership teams
• Build and maintain strong stakeholder relationships to ensure alignment on workforce objectives
• Coach, mentor, and guide WFM Analysts and WFM Supervisors to build capability and ensure consistency in practices
• Support change management initiatives and drive adoption of new WFM processes and tools

Requirements

• Minimum 3+ yearsâ experience in Workforce Management, including leadership of WFM Analysts and Supervisors
• Demonstrated experience in forecasting, capacity planning, and scheduling
• Strong analytical skills with the ability to interpret data and provide meaningful insights
• Proven ability to influence stakeholders and support decision-making through data
• Excellent problem-solving, organizational, and time management skills
• Ability to perform in a fast-paced, dynamic environment with competing priorities
• Advanced Microsoft Excel skills, including formulas, dashboards, and automation
• Experience with Power BI or other Business Intelligence tools (desirable)