Work Smart, Live Better | Dayshift & Fixed Weekends Off | TTEC UPTH

TTEC; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO

Tuition reimbursement

Job summary

TTEC is hiring a Customer Service Representative onsite at UP Technohub, Quezon City. You’ll join a team dedicated to delivering exceptional customer experiences and supporting customers with timely, empathetic assistance.

Ideal candidates are fresh graduates or those with at least 12 months of BPO experience, strong communication skills, and basic computer proficiency. Dayshift schedule and a supportive, inclusive culture are highlighted.

Qualifications

• Open to fresh college graduates with a degree requiring excellent communication skills and understanding of customer service.
• Completed 2 years in college or SHS Graduates are welcome to apply.
• With at least 12 months of BPO experience.
• Recognize, apply and explain your product or service knowledge.
• Experience handling escalations preferred.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Communication skills

Customer service

BPO experience

Product knowledge

Escalations handling

Computer skills

Education

Some college

SHS graduates welcome

Tools

MS Office

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in UP Technohub, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC UP Technohub, Monday to Friday from 9am to 4pm at 4th Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to fresh college graduates with a degree requiring excellent communication skills and understanding of customer service

• Completed 2 years in college or SHS Graduates are welcome to apply

• With at least 12 months of BPO experience

• Recognize, apply and explain your product or service knowledge

• Add experience in handling escalations preferred.

• Computer experience

What You Can Expect

• Dayshift work schedule

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.