Wireless Network Engineer (L3/T3 Escalation)

Bold Business LLC; Manila; On-site; PHP 1,674,000 - 2,567,000; Full time

Job summary

Bold Business LLC is seeking a Senior L3 Wireless Technical Support Specialist to be the technical authority for a Cisco enterprise environment. You will own critical P1/P2 incidents, mentor L2 engineers, and drive RCA to maintain global infrastructure during US EST hours.

Responsibilities include leading incident bridges, resolving Cisco 9800/WLC and RF issues, and creating detailed documentation for L1/L2 teams. A mission-critical role with global impact and strong stakeholder collaboration.

Qualifications

• Led end-to-end high-severity wireless incidents (P1/P2).
• Deep troubleshooting for Cisco 9800 WLC and RF issues.
• Mentored L1/L2 teams with knowledge-sharing practices.

Responsibilities

• Own and escalate complex wireless incidents across global sites.
• Perform RCA and implement preventive measures.
• Develop SOPs and knowledge bases for the team.

Skills

Cisco 9800 WLC

802.11 standards

RF fundamentals

TCP/IP networking

Incident management

Tools

ServiceNow

Job description

About the job

Role Summary:

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).

Key Responsibilities:

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.


• Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders.


• Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.


• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime.


• Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements:

• Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.


• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.


• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.


• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (The \"Nice-to-Haves\"):

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.


• Proficiency with RF optimization tools like Ekahau or AirMagnet.


• Relevant certifications: CCNP Wireless, CCIE, or CWNA.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.