WFM Strategy & Forecasting Specialist (Onsite)

TASQ; Pateros; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO for employee and 2 dependents

Quarterly performance bonus

Career development opportunities

15% Night Differential

24 leaves annually

Job summary

TASQ is seeking a workforce management professional to optimize staffing and forecasting for client operations in the Philippines. You will develop staffing models, generate volume forecasts, and provide analytical support to drive business decisions.

The role requires a solid WFM background, experience with scheduling tools, and strong Excel skills. Candidates must be willing to work onsite at BGC Taguig and align with shifting schedules.

Qualifications

• Bachelor's degree graduate, any field or with Associate degree.
• 3 years of WFM experience, preferably in BPO/Shared Services.
• Exposure to Scheduling, Capacity planning, Forecasting and Reporting; knowledge of WFM tools is a plus.

Responsibilities

• Forecast and staffing models to optimize workforce staffing and support business decisions.
• Provide analytical support for business initiatives and market conditions.
• Build relationships with partners; communicate trends with data-driven recommendations.
• Identify initiatives impacting volumes or staffing and adjust staffing accordingly.
• Generate volume forecasts for inbound contact center and processing departments; update forecasting models.
• Assess staffing drivers versus plan and suggest actionable steps.

Skills

WFM experience

Forecasting

Scheduling

Reporting

Excel

Education

Bachelor's degree or Associate degree

Tools

Verint

Genesys

IEX

Aspect

Job description

TASQ is seeking a workforce management professional to optimize staffing and forecasting for client operations in the Philippines. You will develop staffing models, generate volume forecasts, and provide analytical support to drive business decisions.

The role requires a solid WFM background, experience with scheduling tools, and strong Excel skills. Candidates must be willing to work onsite at BGC Taguig and align with shifting schedules.