WFM Associate: Forecasting, Scheduling & Capacity Planning

TASQ Staffing Solutions; Taguig; On-site; PHP 450,000 - 750,000; Full time

Benefits offered by this job

HMO

Quarterly bonus

Career development

Night differential

Leaves

Job summary

TASQ Staffing Solutions is seeking a Workforce Management Analyst to ensure optimal staffing for business partners. You will build forecasts, staffing models, and analytical support to drive data-driven decisions in a fast-paced environment.

The role requires 3 years of WFM experience in BPO/Shared Services, strong Excel skills, and the ability to work onsite in BGC Taguig with shifting schedules. Immediate availability is preferred.

Qualifications

• Bachelor's degree or associate degree required.
• 3 years of WFM experience, preferably in BPO/Shared Services.
• Experience in Scheduling, Capacity planning, Forecasting and Reporting.
• Knowledge of WFM tools (Verint, Genesys, IEX, Aspect) is a plus.
• Strong MS Excel skills and data analysis abilities.
• Able to work in shifting schedules and onsite at BGC Taguig.
• Immediate availability.

Responsibilities

• Create forecast and staffing models to optimize partner workforce.
• Provide analytical support for initiatives and market conditions.
• Communicate trends and data-driven recommendations to partners.
• Identify upcoming initiatives affecting volumes and staffing.
• Generate volume forecasts for inbound contact center and processing units.
• Monitor staffing drivers and adjust plans as needed.

Skills

WFM experience

Scheduling

Forecasting

Capacity planning

MS Excel

Analytical skills

Attention to detail

Shifts flexibility

Education

Bachelor's degree

Associate degree

Tools

Verint

Genesys

IEX

Aspect

Job description

TASQ Staffing Solutions is seeking a Workforce Management Analyst to ensure optimal staffing for business partners. You will build forecasts, staffing models, and analytical support to drive data-driven decisions in a fast-paced environment.

The role requires 3 years of WFM experience in BPO/Shared Services, strong Excel skills, and the ability to work onsite in BGC Taguig with shifting schedules. Immediate availability is preferred.