WFM Assistant Manager – Forecasting, Scheduling & Real-Time

Atain; Muntinlupa; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Atain is seeking a Workforce Manager in the Philippines to lead capacity planning, scheduling, and forecasting across the WFM lifecycle. The role requires coordinating with operations and multiple departments to meet KPIs and deliver precise MIS reporting.

Candidates should be seasoned in WFM with strong Excel skills and the ability to interact with senior leadership. The position operates in a 24x7 environment with rotational shifts.

Qualifications

• At least 2–3 years as Assistant Manager in Workforce or 3–4 years as Supervisor in Workforce.
• Strong forecasting experience and proficient use of NICE IEX.
• Deep knowledge of end-to-end WFM cycle (Planning, Scheduling, Forecasting, Reporting).
• Good communication skills with Sr. leadership and customers.
• Hands-on with creating reports in Excel; capable of coaching the team.

Responsibilities

• Manage capacity planning, scheduling, forecasting, real time management and reporting.
• Coordinate with operations and various departments on a regular basis.
• Daily monitor KPIs to ensure targets are met.
• Handle ad-hoc requirements from Ops and other functions.
• Discuss daily/weekly performance with stakeholders.
• Own MIS delivery for the account in WFM planning, scheduling, forecasting, real time management and reporting.
• Ensure accurate and timely reporting.
• Prepare and maintain capacity and forecast models for readiness.

Skills

Forecasting

WFM

Capacity planning

Scheduling

Reporting

Excel

Communication

Decision making

Tools

NICE IEX

IEX

Job description

Atain is seeking a Workforce Manager in the Philippines to lead capacity planning, scheduling, and forecasting across the WFM lifecycle. The role requires coordinating with operations and multiple departments to meet KPIs and deliver precise MIS reporting.

Candidates should be seasoned in WFM with strong Excel skills and the ability to interact with senior leadership. The position operates in a 24x7 environment with rotational shifts.