WFH Medial Receptionist (EMR Patient Communications)

BruntWork; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a dedicated Medical Receptionist for a full-time remote role. You will manage complex appointment scheduling, handle multi-channel patient communications, and support EMR usage to ensure quality care access.

No prior medical experience is required as comprehensive training is provided to ensure your success in a fast-paced healthcare setting.

Qualifications

• Strong verbal and written communication skills for sensitive patient interactions.
• Experience in customer service or administrative support.
• Familiarity with basic medical terminology or healthcare office environments.

Responsibilities

• Book and schedule patient appointments for specialized doctors through professional phone interactions.
• Conduct patient account research prior to outbound calls for personalized service.
• Navigate EMR systems to manage patient information securely.
• Operate multiple software systems to track appointment queues and scheduling logistics.
• Handle high-volume calls, inquiries, and follow-ups with professionalism and empathy.
• Maintain accurate scheduling records and complete patient files across platforms.
• Collaborate with on-site staff to optimize appointment availability and patient flow.

Job description

Job Overview

Our client is seeking a dedicated, empathetic Medical Receptionist to serve as the vital connection between patients and their healthcare providers. In this full-time remote role, you will manage complex appointment scheduling and handle multi-channel patient communications that directly impact patient satisfaction and medical care access.

This position offers an excellent opportunity to develop valuable healthcare administration skills while working with cutting-edge EMR systems. No prior medical experience is strictly required to start, as comprehensive training and ongoing operational support will be provided to ensure your success.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Book and schedule patient appointments for specialized doctors through professional, compassionate phone interactions.
• Conduct thorough patient account research prior to placing outbound calls to ensure highly personalized and efficient service.
• Navigate and master complex Electronic Medical Records (EMR) systems to manage sensitive patient information securely.
• Operate multiple software systems simultaneously to track appointment queues and coordinate scheduling logistics.
• Handle high-volume inbound and outbound patient calls, inquiries, and follow-ups with an exceptional standard of professionalism and empathy.
• Maintain highly accurate scheduling records and complete patient files across various integrated data platforms.
• Partner closely with on-site medical staff to optimize daily appointment availability, manage cancellations, and streamline patient flow.

Requirements

• Strong verbal and written communication skills tailored for sensitive, professional patient interactions.
• High comfort level handling phone-based customer service and navigating confidential, emotionally sensitive conversations.
• A reliable, high-speed internet connection (download speed around 150 Mbps) to ensure optimal remote EMR software performance.
• A dedicated home office space with a professional, distraction-free setup suitable for secure patient calls.
• Dual monitors setup.

Qualifications

• Previous professional experience in customer service, retail, or general administrative assistance.
• Prior familiarity with basic medical terminology, cardiology care settings, or healthcare office environments.
• Previous hands-on experience navigating EMR systems or medical scheduling software.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations