Virtual Medical Receptionist

GoLean Health; Taguig; Remote; PHP 433,000 - 519,000; Full time

Job summary

GoLean Health is looking for a detail-oriented Virtual Medical Receptionist to support a busy US-based Neurology clinic from a remote location. The role focuses on appointment scheduling, insurance verification, and referral handling while maintaining impeccable patient communication.

The ideal candidate will manage high call volumes, coordinate complex schedules, and ensure accurate data entry in the EMR. Prior authorization tasks and fast-paced clinic experience are preferred.

Qualifications

• Minimum 1 year of virtual medical assistant experience with US-based clinics.
• Experience with appointment scheduling, insurance verification, and patient communication.
• Familiarity with healthcare workflows and medical terminology.
• Experience handling referrals and high call volumes is preferred.

Responsibilities

• Coordinate and schedule patient appointments accurately and efficiently.
• Process medication prior authorization requests and follow up.
• Verify patient insurance eligibility and document coverage details.
• Receive, process, and track patient referrals with providers and insurers.
• Respond to patient inquiries and maintain high-quality customer service in a busy clinic.

Skills

Verbal communication

Written communication

Organization

Time management

Multitasking

Call handling

Tools

eClinicalWorks (eCW)

EMR systems

Job description

Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour

Overview

We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment. The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.

Key Responsibilities

Appointment Scheduling

• Coordinate and schedule patient appointments accurately and efficiently.
• Manage appointment confirmations, reschedules, and cancellations.
• Maintain provider schedules and optimize appointment availability.

Prior Authorization (Medication)

• Process medication prior authorization requests.
• Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.
• Follow up on outstanding requests to ensure timely patient care.

Insurance Verification

• Verify patient insurance eligibility, coverage, and benefits prior to appointments.
• Document insurance information accurately within the EMR system.
• Identify and communicate any coverage limitations or issues.

Referral Handling

• Receive, process, and track incoming and outgoing patient referrals.
• Coordinate with referring providers, specialists, and insurance companies as needed.
• Ensure referral documentation is complete, accurate, and properly attached to patient records.
• Follow up on pending referrals to help facilitate continuity of care.

Patient Communication

• Answer inbound calls professionally and courteously.
• Respond to patient inquiries, appointment requests, and administrative concerns.
• Maintain excellent customer service while supporting a high call volume clinic environment.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently while maintaining professionalism and accountability.
• Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.

Qualifications

• Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
• Experience with appointment scheduling, insurance verification, and patient communication.
• Familiarity with healthcare workflows, medical terminology, and EMR systems.
• Experience managing referrals and coordinating patient care is preferred.

Preferred (Nice To Have)

• Experience using eClinicalWorks (eCW).
• Previous experience supporting a Neurology practice.
• Experience working in a busy clinic environment with high patient and call volumes.

This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.