WFH Medical Receptionist (Ophthalmology)

BruntWork; Metro Manila; Remote; PHP 223,000 - 335,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork seeks a dedicated Medical Receptionist (Ophthalmology) to manage patient scheduling and inquiries. You will work with the Nextech EMR system as the primary contact, delivering exceptional service in a fast-paced ophthalmology setting.

Ideal candidates excel in healthcare administration, possess eye-care terminology knowledge, and communicate clearly with patients while maintaining HIPAA standards in a remote, contractor role.

Qualifications

• ophthalmology/optometry experience within a healthcare setting.
• Proficiency with Nextech EMR or similar healthcare management software.
• Outstanding customer service skills and professional phone etiquette.
• Solid knowledge of medical terminology, especially eye care; HIPAA awareness.

Responsibilities

• Handle a high volume of incoming calls with professionalism and efficiency.
• Master Nextech EMR to schedule, reschedule, and cancel appointments accurately.
• Serve as the primary contact for patient inquiries and service information.
• Triage calls and transfer to appropriate departments to ensure smooth communication.
• Take detailed messages using medical terminology and ensure accuracy.

Skills

Customer service

Phone etiquette

Communication skills

Tools

Nextech EMR

CRM systems

Job description

Overview

Our client is looking for a dedicated and professional Medical Receptionist (Ophthalmology) to serve as the primary point of contact for their patients while managing scheduling and inquiries using the Nextech EMR system. This position offers a dynamic opportunity to grow your healthcare administration skills while delivering exceptional customer service in a high-volume, patient-centered setting. Ideal candidates will thrive in a fast-paced environment and have a strong passion for making a meaningful impact in eye care healthcare delivery.

Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM Pacific Time, with a 1-hour break (40 work hours per week)

Responsibilities

• Manage a high volume of incoming calls with professionalism and efficiency, ensuring every patient interaction is positive and productive

• Master the Nextech EMR system to schedule, reschedule, and cancel patient appointments with precision and care

• Serve as the primary point of contact for patient inquiries, demonstrating in-depth knowledge of services and procedures

• Efficiently triage calls and transfer them to appropriate departments, ensuring seamless communication within the practice

• Take detailed messages for doctors and staff, utilizing your knowledge of medical terminology to ensure accuracy

• Provide world-class customer service to a diverse patient base, maintaining the practice’s reputation for excellence

• Contribute to the overall efficiency of the practice by assisting with various administrative tasks as needed

Requirements

• Must have ophthalmology/optometry experience within a healthcare setting.

• Proven experience with Nextech EMR system or other complex healthcare management software (Not mandatory); Proficiency in using various CRM systems and adaptability to learn new software quickly

• Outstanding customer service skills and phone etiquette, with the ability to remain calm and professional in high-pressure situations

• Solid knowledge of medical terminology, particularly related to eye care; Commitment to maintaining patient confidentiality and adhering to HIPAA regulations

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations