WFH Legal Client Intake & Conversion Specialist

BruntWork; Metro Manila; Remoto; PHP 2.650.000 - 3.407.000; Tempo integral

Benefícios oferecidos por esta vaga

Permanent work from home

Immediate hiring

Health insurance in eligible locations

Resumo da vaga

BruntWork, a growing law firm client of ours, seeks a Client Intake Coordinator to be the first voice prospects hear. The role centers on empathetic communication, persistent follow-up, and building trust to convert inquiries into retained clients across civil litigation, family law, bankruptcy, and estate planning.

As the first point of contact, you will manage outreach across calls, texts, and emails, maintain accurate records in our cloud system, and collaborate with the team to ensure

Qualificações

• Friendly, compassionate demeanor to support clients in stressful times.
• Persistent, structured follow-up to convert prospects.
• Motivated by meeting conversion targets and performance goals.
• Experience in legal intake or high-touch client service preferred.
• Familiarity with PracticePanther; other cloud-based legal CRM acceptable.

Responsabilidades

• Speak with prospective clients and follow up on inquiries across civil litigation, family law, bankruptcy, and estate planning.
• Conduct persistent outreach by phone, text, and email until a decision is made.
• Build rapport with prospective clients with warmth, professionalism, and empathy.
• Track all lead activity and conversion status in the cloud-based practice management system.
• Meet conversion targets and contribute to growth goals.
• Collaborate with the team to ensure smooth handoffs when a client is retained.

Conhecimentos

Communication

Persistence

Target-driven

Legal industry experience

CRM familiarity

Ferramentas

PracticePanther

CRM platforms

Descrição da vaga

Job Overview

A growing law firm based in Guam is undergoing an exciting transformation — expanding its services and building a new client experience from the ground up. Our client is looking for a second Client Intake Coordinator to join the team and play a pivotal role in converting prospective clients into retained clients across their civil litigation, family law, bankruptcy, and estate planning practice areas.

This is a relationship‑first role. You'll be the first real voice many people hear during what is often a stressful and uncertain time in their lives — and how you communicate will directly shape their decision to move forward with the firm.

Schedule

• Monday to Friday, 8:00 a.m. to 5:00 p.m. Guam Time, with a one‑hour unpaid break.

Responsibilities

• Speak with and follow up on prospective clients across civil litigation, family law, bankruptcy, and estate planning enquiries
• Conduct consistent, persistent outreach by phone, text, and email until each prospect either retains the firm or clearly declines
• Build genuine rapport with prospective clients, approaching each conversation with warmth, professionalism, and empathy
• Track all lead activity, follow‑up history, and conversion status accurately in the firm's cloud‑based legal practice management system
• Meet agreed conversion targets and contribute to the firm's client growth goals
• Collaborate with the broader team to ensure a seamless handoff when a prospect is ready to retain

Requirements

• A genuinely friendly and compassionate disposition — many prospective clients are navigating difficult personal or financial situations
• Comfortable with persistent, structured follow‑up — you don't give up easily, but you know how to be professional about it
• Motivated by conversion goals and comfortable working toward performance targets
• Experience in a legal, client intake, or high‑touch customer service environment is preferred
• Familiarity with PracticePanther preferred — experience with other cloud‑based legal practice management or CRM platforms will also be considered

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance in eligible locations