WFH Legal Intake Specialist (CRM)

BruntWork; Metro Manila; Remoto; PHP 11.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Remote-friendly

Descrizione del lavoro

BruntWork is seeking an experienced Legal Intake Specialist to support high-volume client inquiries from a remote location. You will leverage your CRM skills, active listening, and precise data entry to guide clients through confidential legal intake processes.

Ideal candidates excel in fast-paced settings, have strong English communication, and maintain strict privacy standards while delivering empathetic, clear service.

Competenze

• Experience in fast-paced call centers.
• Excellent English (verbal and written) communication.
• Strong attention to detail and confidentiality.
• Proficient with CRM software and data entry.
• Ability to multitask and manage high call volumes.

Mansioni

• Manage a high volume of calls with professionalism.
• Complete intake questionnaires with callers.
• Onboard clients securely over the phone.
• Provide top-tier customer service and resolve inquiries.
• Document all interactions accurately in the central system.
• Collaborate with internal teams to process intakes.
• Maintain strict adherence to privacy protocols.

Conoscenze

CRM software

Active listening

Verbal English

Written English

Descrizione del lavoro

Job Overview:

Are you an experienced customer-service professional with a background in high-volume call centers?

Step into a high-impact role as a Legal Intake Specialist, where your empathy, active listening, and clear communication will help clients navigate critical legal inquiries. Our client is seeking a professional skilled in CRM software, technical navigation, and strict confidentiality protocols. In this role, you will leverage your exceptional attention to detail and ability to perform under pressure to deliver seamless client experiences. If you possess strong verbal and written English proficiency and thrive in a fast-paced environment, apply today to grow your career with a supportive team that values your expertise!

Schedule:

Monday - Friday, 8:00 AM - 5:30 PM EST, with 30-minute paid break (40 work hours per week)

Responsibilities:

• Call Management: Handle a high volume of incoming and outgoing calls with professionalism, empathy, and efficiency.
• Intake Processing: Complete comprehensive intake questionnaires with callers, gathering all relevant information to accurately assess program or case eligibility.
• Client Onboarding: Sign up qualified clients securely over the phone, ensuring all required digital documentation is accurately completed and captured.
• Customer Service Excellence: Provide top-tier customer service while addressing varied client inquiries, navigating objections, and resolving concerns.
• Data Documentation: Maintain detailed, organized, and highly accurate records of all client interactions and call histories within the central system.
• Team Collaboration: Collaborate with the wider internal team to ensure smooth, synchronized, and timely processing of all client intakes.
• Compliance Adherence: Adhere strictly to established data protocols and maintain full compliance with all applicable privacy guidelines.

Requirements:

• Call Center Footprint: Previous professional experience working successfully within a fast-paced, high-volume call center environment is preferred.
• Linguistic Standard: Excellent verbal and written English communication skills alongside strong active listening and interpersonal abilities.
• Operational Habits: Strong attention to detail with a proven ability to handle sensitive, confidential information with discretion.
• Volume Endurance: Ability to multitask, manage high call queues, and work efficiently under pressure to meet operational benchmarks.
• Technical Literacy: Strong computer skills and hands-on proficiency in using CRM software or comparable database tools.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations