WFH Clinical Support Specialist (Telehealth)

BruntWork; Mimaropa; Remote; PHP 5,339,000 - 6,910,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health insurance

Job summary

BruntWork is seeking a Provider Support Specialist (RN) to serve as a clinical resource for physicians and advanced practice providers, delivering virtual Transitional Care Management (TCM) services. You will offer real-time clinical, operational, documentation, and workflow support to ensure high-quality patient care and regulatory compliance.

This remote, full-time role runs Monday to Friday, 8:30 AM – 5:00 PM PST with breaks, supporting telehealth providers and helping maintain accurate

Qualifications

• Current unrestricted CA Registered Nurse (RN) license.
• Minimum three years of clinical nursing experience.
• Experience supporting physicians or advanced practice providers.
• Knowledge of telehealth workflows and electronic health records.
• Working knowledge of HIPAA, CMS, Medicare, and clinical documentation standards.
• Excellent communication, organization, and customer service skills.

Responsibilities

• Provide daily clinical and operational support to telehealth providers.
• Support providers during virtual patient visits and resolve workflow issues.
• Review charts for documentation completeness, medical necessity, and compliance.
• Assist with educating providers on TCM, E/M coding, ICD-10-CM, CPT, and telehealth modifiers (93/95).
• Support responses to ADR, TPE, UPIC, CERT, and other audit requests.
• Monitor provider quality metrics and documentation timeliness.
• Coordinate with Coding, Quality, Credentialing, Care Management, and Operations.
• Identify trends and recommend process improvements.
• Assist with connecting patients to external resources.

Skills

RN license

Telehealth support

Documentation accuracy

HIPAA knowledge

Job description

Job Overview

Our client is seeking a Provider Support Specialist (RN) to serve as a clinical resource for physicians and advanced practice providers delivering virtual Transitional Care Management (TCM) services. This role provides real-time clinical, operational, documentation, and workflow support to ensure high-quality patient care, regulatory compliance, provider success, and exceptional patient outcomes.

Schedule: Remote, Full time | Monday - Friday, 8:30 AM - 5:00 PM PST, with a 30-minute paid lunch and two 15-minute unpaid breaks (40 work hours per week)

Responsibilities

• Provide daily clinical and operational support to telehealth providers.
• Support providers during virtual patient visits and resolve workflow issues.
• Review charts for documentation completeness, medical necessity, and compliance.
• Assist with educating providers on TCM, E/M coding, ICD-10-CM, CPT, and telehealth modifiers (93/95).
• Support responses to ADR, TPE, UPIC, CERT, and other audit requests.
• Monitor provider quality metrics and documentation timeliness.
• Coordinate with Coding, Quality, Credentialing, Care Management, and Operations.
• Identify trends and recommend process improvements.
• Assist with connecting patients to external resources.

Requirements

• Current unrestricted CA Registered Nurse (RN) license.
• Minimum three years of clinical nursing experience.
• Experience supporting physicians or advanced practice providers.
• Knowledge of telehealth workflows and electronic health records.
• Working knowledge of HIPAA, CMS, Medicare, and clinical documentation standards.
• Excellent communication, organization, and customer service skills.

Qualifications

• Experience in Transitional Care Management (TCM) and operations.
• Knowledge of Medicare billing and compliance.
• Clinical auditing or quality improvement experience.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations