Wealth Tech Support Analyst (Hybrid)

Manulife Financial; Talima; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Manulife Financial is seeking a Software Technical Analyst to support and maintain wealth and asset management systems within the Information Systems team at MGS. The role emphasizes customer service, analytical thinking, and proactive problem solving in a hybrid environment.

You will work with global teams to debug, analyze database procedures, and implement minor enhancements while ensuring continuous improvement and effective change management.

Qualifications

• Minimum 2 years working experience supporting systems at Level 2 (support).
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
• Knowledge of financial services, specifically investment management.
• Client and action oriented, takes initiative, creative and proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Work Set Up: Hybrid (3x a week onsite)
• Shift: Rotating

Responsibilities

• Adapt to Global Technology / Segment wide organization / Business Unit’s strategy particularly with the support model and goal.
• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MGS, Business Unit or Stakeholders.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
• Remain current on standards, technologies, approaches and methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectation of code changes if needed.
• Liase between business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Track and produce key metrics for the team and develop strategies to increase efficiency.
• Adhoc responsibilities as directed by management.

Skills

SQL

Relational databases

Analytical thinking

Customer service

ITIL awareness

Tools

CA Workload Automation

MS SQL/Oracle

Shell/PowerShell/Unix

Informatica ETL

Windows batch/Perl

ServiceNow/Jira

MS Azure

Job description

Manulife Financial is seeking a Software Technical Analyst to support and maintain wealth and asset management systems within the Information Systems team at MGS. The role emphasizes customer service, analytical thinking, and proactive problem solving in a hybrid environment.

You will work with global teams to debug, analyze database procedures, and implement minor enhancements while ensuring continuous improvement and effective change management.