Wealth Tech Software Support Analyst

Manulife Financial; Quezon City; Hybrid; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Flexible working environment

Career development opportunities

Inclusive work culture

Job summary

A global financial services provider seeks a Software Technical Analyst in Quezon City to support critical applications. The ideal candidate will have over 5 years of experience in Level 2 support, strong skills in SQL and a background in financial services. This hybrid role involves troubleshooting, documentation, and working with development teams for enhancements. A proactive approach and sound understanding of ITIL practices are essential. Join our inclusive workplace focused on empowerment and growth.

Qualifications

• Minimum 5 years working experience supporting systems at Level 2.
• Experience with relational database structures and methodologies.
• Proven ability to multitask independently and within a team.
• Knowledge of financial services, specifically investment management.
• Awareness of ITIL practices.

Responsibilities

• Support systems from a Level 2/3 perspective using DevSecOps.
• Work with teams to debug or troubleshoot applications.
• Investigate SQL stored procedures and Java scripts.
• Document findings and processes as part of application support.
• Coordinate business users testing activity for application changes.

Skills

Creative problem solving

Attention to detail

Customer service

Client orientation

Proactive thinking

Tools

MS SQL

Oracle

ServiceNow

PowerShell

Batch monitoring tools

Informatica

Job description

A global financial services provider seeks a Software Technical Analyst in Quezon City to support critical applications. The ideal candidate will have over 5 years of experience in Level 2 support, strong skills in SQL and a background in financial services. This hybrid role involves troubleshooting, documentation, and working with development teams for enhancements. A proactive approach and sound understanding of ITIL practices are essential. Join our inclusive workplace focused on empowerment and growth.