Warehouse Operation Manager

Growsari Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

GrowSari Inc. is seeking an Area Manager to oversee center operations, including warehouse, dispatch and cash collection, across a large customer base in the Philippines.

You will lead a team of supervisors and frontline staff, ensure SOPs and KPIs are met, and drive OTIF delivery while minimizing losses. Strong IT skills, fluency in Tagalog and English, and a proactive problem-solving mindset are essential for success.

Qualifications

• Experience in warehouse or distribution operations at senior supervisor or manager level.
• Fluent in Tagalog and proficient in English.
• Strong IT skills: Excel (advanced), Word, PowerPoint.
• Knowledge of SQL or basic programming will be a strong advantage.
• Excellent communication and conflict management skills.
• Ability to learn new skills and continuously improve.

Responsibilities

• Oversee warehouse operations including pick/pack, returns, and KPI tracking.
• Plan daily dispatch with adequate trucks and personnel.
• Manage cash collection and ensure zero leakage at close of day.
• Ensure compliance with SOPs and OTIF delivery targets.
• Lead a team of supervisors and frontline staff with strong people management.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Learning mindset

Team management

Tools

Excel

Word

PowerPoint

SQL

Job description

Area manager manages the center operations which are as follows: order processing, dispatch and delivery teams. Each serves an area covering thousands of customers and transacting tens of millions of Pesos a month. The Area Manager also manages a team of 2 supervisors as well as dozens of staff to run the warehouse as an efficient outfit with industry leading performance metrics. The Area Manager directly reports to Country Operation Lead.

Key Responsibilities

Warehouse operations

• Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
• Iron our day to day operational issues
• Escalate out of stock issues in a timely manner to reduce loss of business
• Ensure all packed orders are properly organised on pallets for next day dispatch
• Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount

Dispatch operations

• Plan daily dispatch operations by ensuring adequate trucks and personnel are assigned for each day
• Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
• Timely dispatch and KPIs for dispatch completion and per truck dispatch time
• Follow progress of delivery staff in field to ensure maximum OTIF delivery
• Be responsible for all returns verification and cash collection to ensure zero leakage close of day every day

Cash Collection

• Ensure all orders transacted from warehouse are accounted for at the end of day
• Ensure all delivery team staff have accounted for all orders dispatched
• Ensure all returned items are processed back from dispatch team to warehouse without leakage or discrepancy

Knowledge, Skills And Experience Requirements

• Have experience in warehouse or distribution operations at senior supervisor or manager level in consumer goods, retail or logistics industries
• Are impact-driven and want to make a positive impact to the lives of Sari Sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines
• Have a problem solver attitude – and are able to get things done and meet your deliverables while keeping the larger picture in mind
• Are good with people and know how to get the best out of them – warehouse operations are tough and demanding and the leeway for errors is low
• Have good IT skills, at the minimum: Excel (advanced), word and PowerPoint (basic)
• Knowledge of SQL or other basic programming skills will be a strong advantage
• Are fluent in Tagalog, and have working English
• Have strong interpersonal and conflict management skills
• Are an excellent communicator
• Are eager to learn new skills and continuously improve oneself