Waiter/ Waitress

Pacha Group; España; Remote; PHP 20,000 - 30,000; Full time

Job summary

Destino Pacha in Romblon, España is looking for an enthusiastic and motivated waiter/waitress to provide an iconic high-energy experience for guests. Responsibilities include greeting guests, taking food and beverage orders, and maintaining high service standards while ensuring guest satisfaction.

The ideal candidate has prior experience in luxury hotel environments and is fluent in English and Spanish. A proactive nature and attention to detail are essential, along with a welcoming attitude to enhance the dining atmosphere.

Qualifications

• 1-2 years experience in a luxury hotel environment as a waiter/waitress.
• Fluency in English and Spanish; additional languages are a plus.
• Legal right to work in Europe, with required permits.

Responsibilities

• Greet guests warmly and provide excellent service.
• Memorize guest preferences and take accurate orders.
• Maintain world-class hygiene and safety protocols.

Skills

Luxury service standards

Customer satisfaction improvement

Interpersonal skills

Problem-solving

Written and verbal communication

Job description

Key Responsibilities

• Greets guests with a warm, magnetic welcome, setting the tone for an iconic, high‑energy experience.
• Recognises and remembers guest preferences, maintaining meticulous service records to enable personalised interactions.
• Takes and delivers food and beverage orders with accuracy and flair, ensuring dietary needs and special requests are thoughtfully considered.
• Presents menus and offers tailored recommendations, combining product knowledge with guest preferences and ingredient availability.
• Demonstrates a fearless commitment to service excellence, consistently upholding the Pacha Group’s elevated standards.
• Embodies an in‑depth understanding of the Pacha Group’s iconic destinations, menus, events and signature concepts, enabling intuitive and confident guest engagement.
• Uses strategic upselling techniques to highlight specials, promotions and experiences that enhance the guest journey and drive commercial success.
• Takes ownership of guest concerns and requests, responding with poise and escalating to the head of department when necessary.
• Processes billing and payments seamlessly, in line with the Pacha Group’s financial control procedures.
• Collaborates with fellow Pacha family members to curate an immersive dining atmosphere and ensure seamless flow of service.
• Maintains flawless table set‑up and venue presentation, contributing to an alluring and organised environment.
• Upholds world‑class hygiene and safety protocols, ensuring proper handling of utensils, equipment, and cleaning procedures.
• Supports event execution, playing a key role in set‑up, guest flow, and breakdown of transformative dining experiences.
• Attends team briefings and training sessions, contributing to collective growth, product knowledge, and service enhancement.

What We’re Looking For

• Previous experience of 1‑2 years in a luxury hotel environment as a waiter/waitress is a plus.
• Previous experience in Forbes or LQA‑rated properties is advantageous, demonstrating a strong commitment to luxury service standards.
• Highly enthusiastic, motivated, energetic, and ignites the spirit of the Twin Cherries by going above and beyond to exceed expectations.
• A proactive nature and eye for detail, ensuring every aspect of the operation is curated to perfection.
• Champions creative problem‑solving, independent decision‑making, and boundary‑breaking performance.
• Brings unmatched commitment to role responsibilities, exceeding expectations and taking pride in every task.
• Builds magnetic connections with guests and Pacha family members alike, through exceptional interpersonal skills.
• Exceptional skills in improving customer satisfaction and addressing complaints with tact, showcasing a commitment to maintaining industry‑leading standards.
• Maintains an Insta‑worthy appearance at all times, aligned with the group’s signature grooming standards.
• Flexibility to work a range of shifts, including weekends and holidays, in line with the dynamic needs of the high‑energy operations.
• Impeccable communication skills, both verbal and written, with fluency in English and Spanish. Additional languages are a definite plus.
• Holds the legal right to work in Europe, including any required visas or work permits, in full compliance with local regulations.
• Personally settled on the island with accommodation already arranged is a must.
• Brings a welcoming energy, outgoing presence, and enthusiastic “can‑do” attitude that sparks the spirit of the Twin Cherries.

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 members. The Pacha Group does not discriminate and is committed to hiring a diverse and inclusive workforce as an equal‑opportunity employer. The Pacha Family is driven by the principles of love, connection, joy, inclusivity and music, and bonded by a celebration of people, culture and diversity.