VPP Customer Experience & Case Analyst

Jobtailor; Taguig; On-site; PHP 279,000 - 446,400; Full time

Job summary

General Motors is seeking a detail-oriented VPP customer support specialist in the Philippines to provide timely resolution of inquiries and maintain strict case management discipline. You will support VPP processes, communicate with employees, dealers, retirees, and other stakeholders, and ensure adherence to SLAs and confidentiality.

Responsibilities include using the knowledge base to resolve issues, logging all inquiries, preparing daily reports, and updating process documents to support VPP

Qualifications

• Bachelor's degree in any field
• Proficient reading and writing in English
• Strong communication abilities
• Ability to juggle multiple tasks and meet deadlines
• Detail-oriented with sound judgment and data analysis
• Willingness to work night shifts
• Organize and prioritize workload effectively
• Maintain composure in a fast-paced environment

Responsibilities

• Deliver excellent customer experience by resolving VPP inquiries accurately and timely
• Support VPP processes with high attention to detail
• Serve as a reliable contact for employees, dealers, retirees, and other VPP stakeholders
• Use knowledge base and procedures to resolve inquiries
• Follow case management processes and document all inquiries
• Monitor open tasks and ensure timely resolutions
• Adhere to VPP regulations, policies, and procedures
• Prepare daily reports on priorities, aging cases, and needs
• Maintain and update VPP process documents
• Uphold high-quality standards and SLAs
• Ensure confidentiality of sensitive information
• Align actions with General Motors vision and values

Skills

English proficiency

Communication skills

Multitasking

Attention to detail

Stress management

Organizational skills

Night shift readiness

Deadline-driven

Education

Bachelor's degree

Tools

Case Management Tool

Knowledge Base

Job description

General Motors is seeking a detail-oriented VPP customer support specialist in the Philippines to provide timely resolution of inquiries and maintain strict case management discipline. You will support VPP processes, communicate with employees, dealers, retirees, and other stakeholders, and ensure adherence to SLAs and confidentiality.

Responsibilities include using the knowledge base to resolve issues, logging all inquiries, preparing daily reports, and updating process documents to support VPP