VP, Quality & Customer Experience

TaskUs; Pasig; On-site; PHP 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Competitive industry salaries

Comprehensive benefits packages

Professional growth opportunities

Job summary

A leading digital services provider is seeking a VP, Quality based in Pasig, Philippines. You will lead a team to enhance customer experience by implementing actionable insights and driving quality initiatives globally. The ideal candidate will have over 15 years of management experience with a strong leadership presence, a Six Sigma Black Belt certification, and a passion for quality improvement. You will collaborate with various departments to ensure alignment and efficiency in delivering outstanding customer service.

Qualifications

• Minimum 15 years of management experience, preferably in BPO or contact center environments.
• Proven ability to lead cross-functional teams and quality improvement projects.
• Strong analytical and problem-solving skills.

Responsibilities

• Drive actionable insights to improve customer experience across all channels.
• Manage a team to meet contractual audit requirements and improve CSAT and FCR targets.
• Lead strategic quality initiatives that align with business goals.

Skills

Leadership

Quality assurance

Process improvement

Critical thinking

English communication

Education

Six Sigma Black Belt certification

Job description

A leading digital services provider is seeking a VP, Quality based in Pasig, Philippines. You will lead a team to enhance customer experience by implementing actionable insights and driving quality initiatives globally. The ideal candidate will have over 15 years of management experience with a strong leadership presence, a Six Sigma Black Belt certification, and a passion for quality improvement. You will collaborate with various departments to ensure alignment and efficiency in delivering outstanding customer service.